Our customers are most likely from a diverse population. What are some techniques you have learned and/or used to effectively deliver service to older customers, customers with disabilities, or customers who speak a different language than your own. Please provide at least two positive examples and one negative example that you were part of or observed. What made the good ones - good? What improvements could turn the bad ones around?
Our customers are most likely from a diverse population. What are some techniques you have learned and/or used to effectively deliver service to older customers, customers with disabilities, or customers who speak a different language than your own. Please provide at least two positive examples and one negative example that you were part of or observed. What made the good ones - good? What improvements could turn the bad ones around?
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Our customers are most likely from a diverse population. What are some techniques you have learned and/or used to effectively deliver service to older customers, customers with disabilities, or customers who speak a different language than your own. Please provide at least two positive examples and one negative example that you were part of or observed. What made the good ones - good? What improvements could turn the bad ones around?
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