Organisational BehaviourDescribe the organisational style and behaviours as implied by the scenario. Use Handy's model in your answer. Details of coordinating remedial actions:A frequent complication (20% of orders) is that the fitters areunable to complete a job due to either incorrect specification ofgoods and services, or various types of faults with the materialssupplied to be fitted. When this happens, the fitters notify theAdmin team of the problem who then determine whether it is dueto incorrect specification of customer requirements, or problemswith the supply of materials such as wrong sizes and/or colours.When there are problems with the specification of customerrequirements, the Admin team schedule a re-visit by the surveyorwith the customer. When there are errors with goods supplied, thedetails of the order are compared with the customer specificationsupplied by the surveyor. Discrepancies between the customerrequirements and the order details result in a new order to thesuppliers in line with the customer requirements. Where thesuppliers have simply supplied the wrong goods, they areinstructed to supply the correct goods. The Admin team are thenable to reschedule a date with the fitting team and customer tocomplete the order.A visit by a consultancy firm picked up the following traits clearlyexhibited by DVG:The Chief Executive Officer (CEO) gives complete autonomy tothe Head of each department, who in turn, set targets for theirteams to meet; crucially, these targets are never set in co-ordination with the other departments. Although all the teams tryhard to meet targets, and show themselves to be quite innovative,they struggle to meet them as they are often in conflict with otherteams targets e.g. fitters cannot reduce incomplete orders from20% to 10% whilst the surveyors are tasked to complete 10%more jobs per day as this leads to more specification errors!It is clear that the CEO has a recruitment method of appointingvery self-confident, determined team based leaders who are goodat problem solving. As the CEO himself admits, this is to givehimself an easy life so he is not being continually passed upchallenges from his direct reports, thus enabling him to spend a lotof time on the golf course. However, he had agreed to therecommendation that the business of selecting suppliers beoutsourced to a specialist company that is an expert in this type ofbusiness. It is expected that 80-85% of faults will be solved bydoing this as currently selection of suppliers is done in a veryarbitrary fashion with the Admin team, Surveying team andFitting team all having an influence in the chosen suppliers. It hasalso been observed that although 20% of orders have problemsno-one seems concerned to attempt to solve the issues, nor does itappear that anyone seems upset about mistakes made by anyoneelse even if they may be adversely affected by such action!Outsourcing QuestionsOrganisational BehaviourDescribe the organisational style and behaviours as implied by the scenario. UseHandy's model in your answer. Scenario Double Value GlazingDouble Value Glazing (DVG) double-glazing company sellsdouble glazing countrywide. This is a highly competitive market,and becoming even more so, where critical measures of successare utilisation of company personnel in profit related tasks and theturn-around of orders.The Admin team play a crucial role in the coordination ofactivities connected with the fulfilment of sales. There are twomain processes after a sale is made. Firstly a surveyor visits thecustomer and specifies the customer requirements for windowsand doors. Secondly, fitters arrive with the made-up doors andwindows and fit them.Overall description of Double Value Glazing's order cycle:Customers contact DVG's Admin team and request a visit from asales person. The Admin team schedules a sales visit and a DVGsalesperson will conduct the visit and hopefully secure a sale. Thesalesperson notifies the Admin team of sales made and they thenschedule a surveyor visit. The surveyor is responsible forspecifying the exact customer requirements in terms of goods(windows and doors dimensions, colours and materials) andservices (supply and fit, minor building works to change size ofwindow openings and so on), which are passed to the Adminteam. The Admin team then place the orders for the supply ofgoods with a supplier and arrange a date with one of the fittingteams to pick up the materials from the supplier and fit at thecustomer's house. Finally, the Admin team confirm the date forfitting with the customer. Any discrepancies between the datesthat the surveyor will visit, when the goods will be ready, the datethe fitting team will install and customer availability are resolvedby the Admin team. If a job is unable to be completed by thefitters on the day scheduled, the Admin team will co-ordinateremedial actions to complete the job as described below.

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Double Value Glazing (DVG) is a double-glazing company that sells double glazing countrywide. The…

Organisational Behaviour Describe the organisational style and behaviours as implied by the scenario. Use Handy's model in your answer.