One small business owner said that he had to teach his young employees what a "dial tone" was. Do you have phone aversion? Do you think it is possible to build a solid business relation- ship with customers using only text messaging, e-mail, and social media?
One small business owner said that he had to teach his young employees what a "dial tone" was. Do you have phone aversion? Do you think it is possible to build a solid business relation- ship with customers using only text messaging, e-mail, and social media?
Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter17: Managing Communication
Section: Chapter Questions
Problem 4DQ
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Transcribed Image Text:One small business owner said that he had to
teach his young employees what a "dial tone"
was. Do you have phone aversion? Do you think
it is possible to build a solid business relation-
ship with customers using only text messaging,
e-mail, and social media?
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