Understanding Business
Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
Bartleby Related Questions Icon

Related questions

Q: Discuss the objectives of performance appraisal in the workplace
A: The primary objective of performance appraisal in the workplace is to evaluate an employee's…
Q: What is the purpose of the Employee Protection Act?
A: "Employee Protection Act" is being used to refer to various laws that protect the rights of…
Q: Why is it important to have an effective performance appraisal system?
A: A business organization refers to a structured entity or entity system established to conduct…
Q: Explain how employees and company benefits and services boost the employees morale?
A: Compensation and rewards are paid to employees in exchange for the services delivered for the…
Q: Explain the importance of employee training and development programs in enhancing the skills and…
A: Training programs refer to organized initiatives designed by organizations to enhance the skills,…
Q: Describe the steps involved in the training and development process for employees.
A: The purpose of training and development is to increase each person's knowledge, abilities, and…
Q: E xplain the importance of employee training and development programs in enhancing the skills and…
A: Programs for the training and development of employees are organized attempts made by a company to…
Q: EXPLAIN THE DIFFERENCE BETWEEN THE FOLLOWING BY USING AN EXAMPLE - EXEMPT EMPLOYEE AND NON-EXEMPT…
A: Exempt positions are excluded from minimum wage , overtime regulations, and other rights and…
Q: What are the most important barriers to employee empowerment
A: A business idea known as "employee empowerment" emphasizes the importance of giving employees more…
Q: Why is assessing job performance necessary
A: Every employee in the organization has been defined with a work profile which he/she needs to do.…
Q: Describe the tools that managers use to recruit and select employees, develop an effective workforce…
A: Employee refers to the individual hired by the employer or organization for the specific task to…
Q: How do you explain the laws that impact leave for employees?
A: Employee leave policies are critical aspects of any organization. Leave policies are the rules and…
Question

 Explain the various methods used to evaluate the performance of employees? 

 

You are the manager of Canadian markets for Excite Travel, a firm that provides incentive travel, meeting management and event planning to a range of companies from the tech start- up to the Fortune 500. In your department, you have reporting to you two customer service agents who work with clients from the design phase to implementation. Anna, the longer serving agent, is great at providing ongoing service to Excite Travel's established market; her revenues are about 20% higher than those of the other agent, Maria. Maria, less experienced than Anna, has been very effective in bringing onside new clients for the firm and has shown a skill for innovation; her revenues have been growing at a faster rate than Anna's. In a recent career discussion, Maria has indicated some impatience with her lack of opportunity at Excite Travel. Each year, Excite Travel provides an annual bonus to each of its employees. The bonus assigned to each person takes into account not only the revenue produced but also the full 1 contribution of the individual to the firm. In the past, Anna has received more bonus than Maria. Last year, for example, Anna received $2,500, while Maria received $1,500. This year you have $6,000 to distribute as performance bonuses; $2,000 more than in previous year. You need to decide how to divide the bonus allotment between Anna and Maria; and, whatever your decision, you need to plan how to communicate to Anna and Maria your decision. While your discussion with each of the women will focus only on them, you are well aware that they might share information about their bonuses with each other. Anna and Maria tell each other what bonus they received. Maria, however, who feels Anna tries to lord it over her too often, lies and tells Anna that she has received a bonus that is substantially more than the one Anna received. Anna feels she is being treated unfairly and comes to you to complain. She is very angry and threatens to quit unless the company is prepared to address the unfair bonus situation by giving her more money to stay on.
expand button
Transcribed Image Text:You are the manager of Canadian markets for Excite Travel, a firm that provides incentive travel, meeting management and event planning to a range of companies from the tech start- up to the Fortune 500. In your department, you have reporting to you two customer service agents who work with clients from the design phase to implementation. Anna, the longer serving agent, is great at providing ongoing service to Excite Travel's established market; her revenues are about 20% higher than those of the other agent, Maria. Maria, less experienced than Anna, has been very effective in bringing onside new clients for the firm and has shown a skill for innovation; her revenues have been growing at a faster rate than Anna's. In a recent career discussion, Maria has indicated some impatience with her lack of opportunity at Excite Travel. Each year, Excite Travel provides an annual bonus to each of its employees. The bonus assigned to each person takes into account not only the revenue produced but also the full 1 contribution of the individual to the firm. In the past, Anna has received more bonus than Maria. Last year, for example, Anna received $2,500, while Maria received $1,500. This year you have $6,000 to distribute as performance bonuses; $2,000 more than in previous year. You need to decide how to divide the bonus allotment between Anna and Maria; and, whatever your decision, you need to plan how to communicate to Anna and Maria your decision. While your discussion with each of the women will focus only on them, you are well aware that they might share information about their bonuses with each other. Anna and Maria tell each other what bonus they received. Maria, however, who feels Anna tries to lord it over her too often, lies and tells Anna that she has received a bonus that is substantially more than the one Anna received. Anna feels she is being treated unfairly and comes to you to complain. She is very angry and threatens to quit unless the company is prepared to address the unfair bonus situation by giving her more money to stay on.
Expert Solution
Check Mark
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
See solutionCheck out a sample Q&A here
Step 1
VIEW
Step 2
VIEW
bartleby

Step by stepSolved in 2 steps

See solution
Check out a sample Q&A here
Blurred answer
Knowledge Booster
Background pattern image
Similar questions
Recommended textbooks for you
Text book image
Understanding Business
Management
ISBN:9781259929434
Author:William Nickels
Publisher:McGraw-Hill Education
Text book image
Management (14th Edition)
Management
ISBN:9780134527604
Author:Stephen P. Robbins, Mary A. Coulter
Publisher:PEARSON
Text book image
Spreadsheet Modeling & Decision Analysis: A Pract...
Management
ISBN:9781305947412
Author:Cliff Ragsdale
Publisher:Cengage Learning
Text book image
Management Information Systems: Managing The Digi...
Management
ISBN:9780135191798
Author:Kenneth C. Laudon, Jane P. Laudon
Publisher:PEARSON
Text book image
Business Essentials (12th Edition) (What's New in...
Management
ISBN:9780134728391
Author:Ronald J. Ebert, Ricky W. Griffin
Publisher:PEARSON
Text book image
Fundamentals of Management (10th Edition)
Management
ISBN:9780134237473
Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:PEARSON
SEE MORE TEXTBOOKS