MATLAB: An Introduction with Applications
6th Edition
ISBN: 9781119256830
Author: Amos Gilat
Publisher: John Wiley & Sons Inc
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Question
A customer service department asks its customers to rate their over-the-phone service on a scale of 1-20 immediately after their service has been completed. The department then matches each customer's rating with the number of minutes the person waited on hold. The accompanying table shows the ratings and number of minutes on hold for 10 randomly selected customers.
Minutes
|
Rating
|
|
---|---|---|
4
|
16
|
|
8
|
12
|
|
1
|
17
|
|
6
|
10
|
|
7
|
13
|
|
1
|
17
|
|
10
|
15
|
|
3
|
19
|
|
7
|
15
|
|
3
|
13
|
R2=0.274
α=0.05
The F-test statistic is 3.02.
The p-value is 0.121
Because the p-value is greater than α, do not reject the null hypothesis. There is not enough evidence to conclude that the coefficient of determination is significant.
c. Construct a 95% confidence interval for the average rating given by a customer who waits 8 minutes.
UCL
|
=
|
15.88
(Round to two decimal places as needed.) |
LCL
|
=
|
10.74
(Round to two decimal places as needed.) |
d. Construct a 95% prediction interval for the rating given by a customer who waits 8 minutes.
UPL
|
=
|
|
LPL
|
=
|
|
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