Practical Management Science
Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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From looking at the picture: How might this process be improved to avoid delays/what can I do to minimize the delay?.
The image shows a flowchart outlining the process for passengers going through an airport. Here’s a detailed transcription and explanation:

1. **Passengers arrive**: This is the starting point of the process.
   - **Without mask should exit**: Passengers without a mask are instructed to leave the process.

2. **Check in to get boarding pass and check luggage**: Passengers proceed to the check-in counter to obtain their boarding pass and check their luggage.

3. **Interview by airline security staff**: After check-in, an interview with airline security staff is conducted.
   - **Failed in interview should exit**: If a passenger fails the interview, they are required to exit the process.
   - **Passed in interview go to airport security**: Successful interviewees proceed to airport security.

4. **Airport Security**:
   - **Failed in security should exit**: Passengers who fail the security clearance must exit.
   - **Passed in security go to the gate**: Those who pass proceed to the gate.

5. **Authenticate boarding pass**: Boarding passes are verified.
   - **Boarding pass do not match, passenger goes to necessary gate**: If there’s an issue with the boarding pass, the passenger is directed to the appropriate gate.

6. **Passengers with carry bag go to check in and check luggage**: Passengers with carry-on luggage may need to return to check in.

7. **Pass the security again**: Additional security checks may be required.

8. **Give boarding pass and get in to the plane**: Finally, passengers present their boarding pass to board the plane.

This flowchart effectively describes the standard airport procedures, including checks for compliance with health and safety protocols, as well as multiple layers of security and verification.
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Transcribed Image Text:The image shows a flowchart outlining the process for passengers going through an airport. Here’s a detailed transcription and explanation: 1. **Passengers arrive**: This is the starting point of the process. - **Without mask should exit**: Passengers without a mask are instructed to leave the process. 2. **Check in to get boarding pass and check luggage**: Passengers proceed to the check-in counter to obtain their boarding pass and check their luggage. 3. **Interview by airline security staff**: After check-in, an interview with airline security staff is conducted. - **Failed in interview should exit**: If a passenger fails the interview, they are required to exit the process. - **Passed in interview go to airport security**: Successful interviewees proceed to airport security. 4. **Airport Security**: - **Failed in security should exit**: Passengers who fail the security clearance must exit. - **Passed in security go to the gate**: Those who pass proceed to the gate. 5. **Authenticate boarding pass**: Boarding passes are verified. - **Boarding pass do not match, passenger goes to necessary gate**: If there’s an issue with the boarding pass, the passenger is directed to the appropriate gate. 6. **Passengers with carry bag go to check in and check luggage**: Passengers with carry-on luggage may need to return to check in. 7. **Pass the security again**: Additional security checks may be required. 8. **Give boarding pass and get in to the plane**: Finally, passengers present their boarding pass to board the plane. This flowchart effectively describes the standard airport procedures, including checks for compliance with health and safety protocols, as well as multiple layers of security and verification.
Expert Solution
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Step 1 - Introduction

The process shows how can a passenger finally reach and get into an airplane after entering the airport because as shown in the figure, the first stage is the passenger's arrival and the last stage is getting in the plane. There are many different processes taking place in between and mainly there are three main factors that can delay the process and improving them can avoid delay. They are:

  1. Arriving without mask
  2. Failing in the interview
  3. Failing in the security test

 

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