QUESTIONS1. Differentiate between mission and strategies. 2. Formulate a mission statement for KC Mechanic Shop (you must incorporatesome components of a good mission statement). 3. Discuss two operations strategies that can be used to achieve the mission statedabove. 4. Describe the following operations management decisions that must be taken atBA Garage. (Human Resources, Scheduling, Quality) 5. How can KC Mechanic Shop differentiate itself from other mechanic shops in the area? KC Mechanic ShopKC Mechanic Shop was established by Mr. John, a seasoned mechanic who has over 20 years ofexperience in the automotive repair industry. It is located in a suburban area with high trafficThe shop has 10 skilled technicians who handle the majority of repair work, with two officemanagers and an operations manager who are responsible for strategic planning and overseeingthe operations and customer services. Establishing good mission and vision for the shop is avery important responsibility of management since these have implications for the shop'ssurvival.Services OfferedKC mechanic shop specializes in the repair and maintenance of vehicles such as cars, trucks, andSUV's. It operates in a customer- facing environment, where customers can drop off theirvehicles for service, repairs, or maintenance. It has a wide-ranging clientele, including individualcustomers, corporate fleets and dealership.The mechanics employed by the shop are trained professionals who are responsible fordiagnosing problems examining vehicles, performing repairs and maintaining vehicles to ensurethey run smoothly.KC mechanic shop offers a wide range of services to its customers. These services include:1. Oil changes2. Tire rotations3. Brake repair4. Suspension repair5. Transmission repair6. Engine repair7. Diagnostic testingThe Operations Manager makes a number of OM decisions on a regular basis. Some decisionsare done more regularly than others. These decisions are done in the following areas ofoperations:-1. Product2. Human Resources3. Location4. Scheduling5. Quality6. Forecasting7. Inventory control8. Maintenance9. Process10. LayoutSales Figure and ForecastingThe shop relies on accurate forecast to plan its operations and manage labor, inventoryand other resources. Sales figures are a key element in forecasting and are used to makecritical business decisions such as hiring new staff, investing in new equipment andtechnology, or expanding the range of services offered. There are several methods thatcan be used to forecast sales at the shop:1. Historical data analysis: KC mechanic shop can analyze historical sales data identifypatterns, trends, and seasonal fluctuations, this information can be used to make forecastsfor2. Market research: KC mechanic shop can conduct market research to gather data onindustry trends, new technologies, and consumer preferences. This information can beused to make informed sales forecasts and to tailor services to meet customer needs.Months Actual Sales30,00039,00042,00050,00055,00061,00070,00077,00081,50090,000future3. Industry benchmarking: KC mechanic shop can also benchmark their sales againstindustry standards and competitor performance. This can provide useful insights intoareas where the shop can improve or innovate to drive sales growth.4. Competitor Analysis - Once a year, the shop conducts competitor analysis to evaluateits performance against its competitor and generates insights that can help themimprove sales.123sales.By using forecasting methods, the shop can make informed decisions about itsoperations, and ensure that it is providing the best possible services to its customerswhile remaining profitable.Sales figures for the last ten months are as follows:-45678910Spare PartsThe garage stocks parts that are used in its operations on a regular basis. These partsinclude suspension parts, engine parts and body parts. Stocking parts can bring anumber of benefits to the mechanic shop.

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QUESTIONS1. Differentiate between mission and strategies. 2. Formulate a mission statement for KC Mechanic Shop (you must incorporatesome components of a good mission statement). 3. Discuss two operations strategies that can be used to achieve the mission statedabove. 4. Describe the following operations management decisions that must be taken atBA Garage. (Human Resources, Scheduling, Quality) 5. How can KC Mechanic Shop differentiate itself from other mechanic shops in the area? KC Mechanic ShopKC Mechanic Shop was established by Mr. John, a seasoned mechanic who has over 20 years ofexperience in the automotive repair industry. It is located in a suburban area with high trafficThe shop has 10 skilled technicians who handle the majority of repair work, with two officemanagers and an operations manager who are responsible for strategic planning and overseeingthe operations and customer services. Establishing good mission and vision for the shop is avery important responsibility of management since these have implications for the shop'ssurvival.Services OfferedKC mechanic shop specializes in the repair and maintenance of vehicles such as cars, trucks, andSUV's. It operates in a customer- facing environment, where customers can drop off theirvehicles for service, repairs, or maintenance. It has a wide-ranging clientele, including individualcustomers, corporate fleets and dealership.The mechanics employed by the shop are trained professionals who are responsible fordiagnosing problems examining vehicles, performing repairs and maintaining vehicles to ensurethey run smoothly.KC mechanic shop offers a wide range of services to its customers. These services include:1. Oil changes2. Tire rotations3. Brake repair4. Suspension repair5. Transmission repair6. Engine repair7. Diagnostic testingThe Operations Manager makes a number of OM decisions on a regular basis. Some decisionsare done more regularly than others. These decisions are done in the following areas ofoperations:-1. Product2. Human Resources3. Location4. Scheduling5. Quality6. Forecasting7. Inventory control8. Maintenance9. Process10. LayoutSales Figure and ForecastingThe shop relies on accurate forecast to plan its operations and manage labor, inventoryand other resources. Sales figures are a key element in forecasting and are used to makecritical business decisions such as hiring new staff, investing in new equipment andtechnology, or expanding the range of services offered. There are several methods thatcan be used to forecast sales at the shop:1. Historical data analysis: KC mechanic shop can analyze historical sales data identifypatterns, trends, and seasonal fluctuations, this information can be used to make forecastsfor2. Market research: KC mechanic shop can conduct market research to gather data onindustry trends, new technologies, and consumer preferences. This information can beused to make informed sales forecasts and to tailor services to meet customer needs.Months Actual Sales30,00039,00042,00050,00055,00061,00070,00077,00081,50090,000future3. Industry benchmarking: KC mechanic shop can also benchmark their sales againstindustry standards and competitor performance. This can provide useful insights intoareas where the shop can improve or innovate to drive sales growth.4. Competitor Analysis - Once a year, the shop conducts competitor analysis to evaluateits performance against its competitor and generates insights that can help themimprove sales.123sales.By using forecasting methods, the shop can make informed decisions about itsoperations, and ensure that it is providing the best possible services to its customerswhile remaining profitable.Sales figures for the last ten months are as follows:-45678910Spare PartsThe garage stocks parts that are used in its operations on a regular basis. These partsinclude suspension parts, engine parts and body parts. Stocking parts can bring anumber of benefits to the mechanic shop.

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