Identify which perspective(s) of the balanced scorecard each of the following critical success factors relates to by placing an X in th appropriate cell. Each success factor could relate to more than one category. Note: Select 'No' in the inappropriate cells. Critical Success Factor Economic value added Product quality Employee Empowerment Repeat customers Product marketing Product Innovation Productivity Financial Balanced Scorecard Perspective Customer Internal Processes Organizational Capacity

Which of the following objectives would likely be associated with the learning and growth perspective of the balanced scorecard? a. Increasing post-sales service efficiency b. Increasing information system capabilities c. Decreasing product development cycle time d. Improving product image and reputation

Which of the following objectives would likely be associated with the customer perspective of the balanced scorecard? a. Increasing post-sales service efficiency b. Decreasing product development cycle time c. Reducing distribution channel cost d. Increasing delivery reliability

Instructions 1. Label each element of the balanced scorecard. 2. Describe in words the relationships illustrated by the scorecards strategy map. 3. Describe in words the relationships illustrated by the scorecards measure map.

What is the role of the balanced scorecard in performance evaluation   https://youtu.be/O71daIs6x_M

Which of the following is not one of the elements of the balanced scorecard? Oa. strategic objectives Ob. strategic plan Oc. performance perspectives Od. performance metrics

Classify the performance measures below into the most likely balanced scorecard perspective towhich it relates: customer (C), internal processes (P), innovation and growth (I), or financial (F). Accident-free days

Classify the performance measures below into the most likely balanced scorecard perspective towhich it relates: customer (C), internal processes (P), innovation and growth (I), or financial (F). Defective products made

Construct an objectives hierarchy for Mod Stack example (refer to the book of Kenneth Chelst’s “Value-Added Decision Making”). It should include a high level objective, at least two sub-objectives, and at least one measure for each of the sub-objectives Highest level objective: Maximize store performance Sub-objective and one or more related measures Sub-objective and one or more related measures

Jalancu Juviai u The following are a number of measures associated with the Balanced Scorecard. Required: 1. Classify each performance measure as belonging to one of the following perspectives: financial, customer, internal business process, or learning and growth. a. Number of new customers b. Percentage of customer complaints resolved with one contact C. Unit product cost d. Cost per distribution channel e. Suggestions per employee f. Warranty repair costs Consumer satisfaction (from surveys) Cycle time for solving a customer problem Strategic job coverage ratio j. On-time delivery percentage k. Percentage of revenues from new products 2. Select an additional measure that would be appropriate for each of the four perspectives. Contribution margin by product ▾ Number of complaints Number of accidents per month Hours of continuing education provided per month g. h. i. Financial Customer Customer Internal business process Financial Financial Learning and growth Learning and growth…