he concept of balanced scorecard was coined by Kaplan & Norton, and scorecards became a familiar concept in most firms. The scorecard’s core was kept by retaining the financial, customer, and business process components. The fourth component of ‘Learning, Innovation, and growth had been changed to ‘Workforce Success’. We call this first new scorecard the Business Scorecard. Critically discuss and elaborate on this development of business scorecard and the use of new HR metrics by moving from business scorecard to HR scorecard. Support your answer with examples and illustrations.
he concept of balanced scorecard was coined by Kaplan & Norton, and scorecards became a familiar concept in most firms. The scorecard’s core was kept by retaining the financial, customer, and business process components. The fourth component of ‘Learning, Innovation, and growth had been changed to ‘Workforce Success’. We call this first new scorecard the Business Scorecard. Critically discuss and elaborate on this development of business scorecard and the use of new HR metrics by moving from business scorecard to HR scorecard. Support your answer with examples and illustrations.
Cornerstones of Cost Management (Cornerstones Series)
4th Edition
ISBN:9781305970663
Author:Don R. Hansen, Maryanne M. Mowen
Publisher:Don R. Hansen, Maryanne M. Mowen
Chapter13: The Balanced Scorecard: Strategic-based Control
Section: Chapter Questions
Problem 5E
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The concept of balanced scorecard was coined by Kaplan & Norton, and scorecards became a familiar concept in most firms. The scorecard’s core was kept by retaining the financial, customer, and business process components. The fourth component of ‘Learning, Innovation, and growth had been changed to ‘Workforce Success’. We call this first new scorecard the Business Scorecard. Critically discuss and elaborate on this development of business scorecard and the use of new HR metrics by moving from business scorecard to HR scorecard. Support your answer with examples and illustrations.
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