“I had to spend 27 minutes on hold before talking to an agent”. i would like to answer want to Focus on how long the customer had to wait.

AA < 6:54 boards.greenhouse.io 2. (Scenario Based Question - Customer) Your response to Barbara's in-app chat message "Hello love, I need some help with my account. I have lost my job and I cannot make my payment towards my loan this month. Please can you help me? I have so many bills to pay. Please help me!" With this scenario please focus on your style of response and how you would question the customer to find out more about their circumstances. ★ Privacy - Terms

14 Meetings are considered time wasters for managers. Specify one solution to control this time waster. * 5 Enter your answer

15  "Customer is our first priority" is an example of A) policy B) rule C) procedures D) value E) all of the above

*Explain with more details* An employee in Laboratory A is scheduled to work from 8:00 AM to 4:30 PM, with one break for lunch from 12:00 to 1:00 PM. The employee accurately records her arrival at work at 8:00 AM. The employee then walks to the company's cafe, gets breakfast, and returns 15 minutes later and begins working. Is the employer obligated to pay the employee for the period covered from 8:00 AM to 8:15 AM?

During a job interview, Pam Thompson is offered a salary of $55,000. The company gives annual raises of 5 percent. What would be Pam’s salary during her fifth year on the job? (Exhibit 1-A, Exhibit 1-B, Exhibit 1-C, Exhibit 1-D)

ABC Solutions is a traditional company in a textile industry with a combined workforce of 150 staff. Due to increased levels of competition, this company is now increasingly finding it difficult to compete – especially as the larger companies seem to be a little more innovative, agile and responsive to client requirements. Management have noticed that staff, especially the highly skilled ones, are now leaving the company to seek work elsewhere (in these larger companies). This has meant appointing new staff and undertaking a considerable amount of re-training to replace those that have left the company. Apart from impacting on core business operations, ABC Solutions has started witnessing a drop in its profit margin. Given this position, senior management at ABC Solutions have decided to implement a performance measurement tool (PMT) that would allow them to align the strategic, management and operational requirements of the business. They are therefore considering the adoption of the…