hings were not going well at Bully Boy Products (BBP). BBP was a regional producer of organic fertilizer, potting soil, growing loam, and various gardening products for the discriminating gardener. It had been founded in 1976 when two agriculture students had decided that something had to be done to provide better supplies for gardeners. As one of the founders said, “Living better chemically may be great for chemicals but it has no place when it comes to gardening supplies.” Since its founding, BBP had grown by always remembering its core competencies—quality, variety, and innovative organic groups. As a result of this growth, the managers of BBP decided in 2011 to expand its production facilities, including installation of a new automated bagging line. This system was designed to provide quick product changeovers, something critical to BBP given its wide and ever-changing product line. The bagging system was brought online at the start of 2012. After four weeks of debugging, the system was thought to be ready for full-scale production. Yet, as soon as it started up, problems became evident. These problems took a variety of forms: bagging seams were poorly made at the top; some bags were overfilled, while other bags were underfilled; and some bags experienced various forms of rips (the most common form of defect). Whenever a bagging problem occurred, the standard operating procedure was to stop, clear the problem, write up the issue, and then restart production. Top management had decided that the situation in the bagging line was no longer acceptable—something had to be done. To that end, they asked Lisa Vickery to determine whether the bagging problems were random or systematic in nature. Lisa reviewed the production on the firm’s large-bag packaging line. There seemed to be much more variation in quality than she would normally expect. After calling for a summary of the data from production control, she received the BullyBoyBag.xlsx data (www.mhhe.com/swink4e) collected over the last 16 workweeks. What does the data below indicate? Date Day Week Day No of Employees No Bags Defects Np 1 Monday 1 4 2987 59 0.01975226 2 Tuesday 2 5 4349 173 0.03977926 3 Wednesday 3 5 2886 114 0.03950104 4 Thursday 4 5 2772 110 0.03968254 5 Friday 5 3 1934 19 0.0098242 6 Saturday 6 3 1211 12 0.00990917 7 Monday 1 5 3761 150 0.03988301 8 Tuesday 2 5 3924 156 0.03975535 9 Wednesday 3 5 4913 196 0.03989416 10 Thursday 4 5 4049 161 0.0397629 11 Friday 5 5 3465 138 0.03982684 12 Saturday 6 4 1720 34 0.01976744 13 Monday 1 4 2201 44 0.01999091 14 Tuesday 2 5 3269 130 0.03976751 15 Wednesday 3 5 4345 173 0.03981588 16 Thursday 4 5 2454 98 0.0399348 17 Friday 5 5 3726 149 0.03998926 18 Saturday 6 4 2733 54 0.01975851 19 Monday 1 5 3934 157 0.03990849 20 Tuesday 2 5 3016 120 0.0397878 21 Wednesday 3 5 3420 136 0.03976608 22 Thursday 4 5 2727 109 0.03997066 23 Friday 5 5 3328 133 0.03996394 24 Saturday 6 0 0 0   25 Monday 1 4 2574 51 0.01981352 26 Tuesday 2 4 2524 50 0.01980983 27 Wednesday 3 5 3012 120 0.03984064 28 Thursday 4 5 2412 96 0.039801 29 Friday 5 4 2291 45 0.01964208 30 Saturday 6 3 1429 14 0.00979706 31 Monday 1 4 2481 49 0.0197501 32 Tuesday 2 5 3010 120 0.03986711 33 Wednesday 3 5 4634 185 0.03992231 34 Thursday 4 5 3352 134 0.03997613 35 Friday 5 5 2274 90 0.03957784 36 Saturday 6 0 0 0   37 Monday 1 5 3540 141 0.03983051 38 Tuesday 2 5 3854 154 0.03995848 39 Wednesday 3 5 3163 126 0.0398356 40 Thursday 4 4 3040 60 0.01973684 41 Friday 5 4 3153 63 0.01998097 42 Saturday 6 4 1804 18 0.00997783 43 Monday 1 5 2873 114 0.03967978 44 Tuesday 2 5 3439 137 0.03983716 45 Wednesday 3 4 3352 67 0.01998807 46 Thursday 4 4 3607 72 0.01996119 47 Friday 5 4 3127 62 0.01982731 48 Saturday 6 0 0 0   49 Monday 1 5 2399 95 0.03959983 50 Tuesday 2 5 2699 1075 0.39829567 51 Wednesday 3 5 2995 119 0.03973289 52 Thursday 4 5 3115 124 0.03980738 53 Friday 5 5 3520 140 0.03977273 54 Saturday 6 3 1712 17 0.00992991 55 Monday 1 4 2611 52 0.01991574 56 Tuesday 2 5 2450 98 0.04 57 Wednesday 3 5 4360 174 0.03990826 58 Thursday 4 5 2491 99 0.03974308 59 Friday 5 5 3307 132 0.03991533 60 Saturday 6 0 0 0   61 Monday 1 4 2390 47 0.01966527 62 Tuesday 2 4 3007 60 0.01995344 63 Wednesday 3 4 2979 59 0.0198053 64 Thursday 4 4 2173 43 0.01978831 65 Friday 5 4 2346 46 0.01960784 66 Saturday 6 0 0 0   67 Monday 1 5 366 146 0.3989071 68 Tuesday 2 4 3510 70 0.01994302 69 Wednesday 3 4 2032 40 0.01968504 70 Thursday 4 4 2319 46 0.01983614 71 Friday 5 3 1900 19 0.01 72 Saturday 6 3 1537 15 0.00975927 73 Monday 1 4 2086 41 0.01965484 74 Tuesday 2 5 3596 143 0.03976641 75 Wednesday 3 5 2418 96 0.03970223 76 Thursday 4 5 2571 102 0.03967328 77 Friday 5 3 2288 22 0.00961538 78 Saturday 6 3 1441 14 0.00971548 79 Monday 1 4 2358 47 0.01993215 80 Tuesday 2 5 3661 146 0.03987981 81 Wednesday 3 5 3449 137 0.03972166 82 Thursday 4 5 3952 158 0.03997976 83 Friday 5 5 2749 149 0.05420153 84 Saturday 6 0 0 0   85 Monday 1 4 2717 54 0.01987486 86 Tuesday 2 4 3069 61 0.01987618 87 Wednesday 3 4 2197 43 0.01957214 88 Thursday 4 3 1623 16 0.00985829 89 Friday 5 3 1903 19 0.00998424 90 Saturday 6 0 0 0   91 Monday 1 4 1824 36 0.01973684 92 Tuesday 2 4 3797 75 0.01975244 93 Wednesday 3 5 3810 152 0.03989501 94 Thursday 4 5 2767 110 0.03975425 95 Friday 5 5 2106 84 0.03988604 96 Saturday 6 3 1436 14 0.0097493

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Chapter17: Organizational Planning And Controlling
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Things were not going well at Bully Boy Products (BBP). BBP was a regional producer of organic fertilizer, potting soil, growing loam, and various gardening products for the discriminating gardener. It had been founded in 1976 when two agriculture students had decided that something had to be done to provide better supplies for gardeners. As one of the founders said, “Living better chemically may be great for chemicals but it has no place when it comes to gardening supplies.”

Since its founding, BBP had grown by always remembering its core competencies—quality, variety, and innovative organic groups. As a result of this growth, the managers of BBP decided in 2011 to expand its production facilities, including installation of a new automated bagging line. This system was designed to provide quick product changeovers, something critical to BBP given its wide and ever-changing product line. The bagging system was brought online at the start of 2012. After four weeks of debugging, the system was thought to be ready for full-scale production. Yet, as soon as it started up, problems became evident. These problems took a variety of forms: bagging seams were poorly made at the top; some bags were overfilled, while other bags were underfilled; and some bags experienced various forms of rips (the most common form of defect). Whenever a bagging problem occurred, the standard operating procedure was to stop, clear the problem, write up the issue, and then restart production. Top management had decided that the situation in the bagging line was no longer acceptable—something had to be done. To that end, they asked Lisa Vickery to determine whether the bagging problems were random or systematic in nature.

Lisa reviewed the production on the firm’s large-bag packaging line. There seemed to be much more variation in quality than she would normally expect. After calling for a summary of the data from production control, she received the BullyBoyBag.xlsx data (www.mhhe.com/swink4e) collected over the last 16 workweeks.

What does the data below indicate?

Date Day Week Day No of Employees No Bags Defects Np
1 Monday 1 4 2987 59 0.01975226
2 Tuesday 2 5 4349 173 0.03977926
3 Wednesday 3 5 2886 114 0.03950104
4 Thursday 4 5 2772 110 0.03968254
5 Friday 5 3 1934 19 0.0098242
6 Saturday 6 3 1211 12 0.00990917
7 Monday 1 5 3761 150 0.03988301
8 Tuesday 2 5 3924 156 0.03975535
9 Wednesday 3 5 4913 196 0.03989416
10 Thursday 4 5 4049 161 0.0397629
11 Friday 5 5 3465 138 0.03982684
12 Saturday 6 4 1720 34 0.01976744
13 Monday 1 4 2201 44 0.01999091
14 Tuesday 2 5 3269 130 0.03976751
15 Wednesday 3 5 4345 173 0.03981588
16 Thursday 4 5 2454 98 0.0399348
17 Friday 5 5 3726 149 0.03998926
18 Saturday 6 4 2733 54 0.01975851
19 Monday 1 5 3934 157 0.03990849
20 Tuesday 2 5 3016 120 0.0397878
21 Wednesday 3 5 3420 136 0.03976608
22 Thursday 4 5 2727 109 0.03997066
23 Friday 5 5 3328 133 0.03996394
24 Saturday 6 0 0 0  
25 Monday 1 4 2574 51 0.01981352
26 Tuesday 2 4 2524 50 0.01980983
27 Wednesday 3 5 3012 120 0.03984064
28 Thursday 4 5 2412 96 0.039801
29 Friday 5 4 2291 45 0.01964208
30 Saturday 6 3 1429 14 0.00979706
31 Monday 1 4 2481 49 0.0197501
32 Tuesday 2 5 3010 120 0.03986711
33 Wednesday 3 5 4634 185 0.03992231
34 Thursday 4 5 3352 134 0.03997613
35 Friday 5 5 2274 90 0.03957784
36 Saturday 6 0 0 0  
37 Monday 1 5 3540 141 0.03983051
38 Tuesday 2 5 3854 154 0.03995848
39 Wednesday 3 5 3163 126 0.0398356
40 Thursday 4 4 3040 60 0.01973684
41 Friday 5 4 3153 63 0.01998097
42 Saturday 6 4 1804 18 0.00997783
43 Monday 1 5 2873 114 0.03967978
44 Tuesday 2 5 3439 137 0.03983716
45 Wednesday 3 4 3352 67 0.01998807
46 Thursday 4 4 3607 72 0.01996119
47 Friday 5 4 3127 62 0.01982731
48 Saturday 6 0 0 0  
49 Monday 1 5 2399 95 0.03959983
50 Tuesday 2 5 2699 1075 0.39829567
51 Wednesday 3 5 2995 119 0.03973289
52 Thursday 4 5 3115 124 0.03980738
53 Friday 5 5 3520 140 0.03977273
54 Saturday 6 3 1712 17 0.00992991
55 Monday 1 4 2611 52 0.01991574
56 Tuesday 2 5 2450 98 0.04
57 Wednesday 3 5 4360 174 0.03990826
58 Thursday 4 5 2491 99 0.03974308
59 Friday 5 5 3307 132 0.03991533
60 Saturday 6 0 0 0  
61 Monday 1 4 2390 47 0.01966527
62 Tuesday 2 4 3007 60 0.01995344
63 Wednesday 3 4 2979 59 0.0198053
64 Thursday 4 4 2173 43 0.01978831
65 Friday 5 4 2346 46 0.01960784
66 Saturday 6 0 0 0  
67 Monday 1 5 366 146 0.3989071
68 Tuesday 2 4 3510 70 0.01994302
69 Wednesday 3 4 2032 40 0.01968504
70 Thursday 4 4 2319 46 0.01983614
71 Friday 5 3 1900 19 0.01
72 Saturday 6 3 1537 15 0.00975927
73 Monday 1 4 2086 41 0.01965484
74 Tuesday 2 5 3596 143 0.03976641
75 Wednesday 3 5 2418 96 0.03970223
76 Thursday 4 5 2571 102 0.03967328
77 Friday 5 3 2288 22 0.00961538
78 Saturday 6 3 1441 14 0.00971548
79 Monday 1 4 2358 47 0.01993215
80 Tuesday 2 5 3661 146 0.03987981
81 Wednesday 3 5 3449 137 0.03972166
82 Thursday 4 5 3952 158 0.03997976
83 Friday 5 5 2749 149 0.05420153
84 Saturday 6 0 0 0  
85 Monday 1 4 2717 54 0.01987486
86 Tuesday 2 4 3069 61 0.01987618
87 Wednesday 3 4 2197 43 0.01957214
88 Thursday 4 3 1623 16 0.00985829
89 Friday 5 3 1903 19 0.00998424
90 Saturday 6 0 0 0  
91 Monday 1 4 1824 36 0.01973684
92 Tuesday 2 4 3797 75 0.01975244
93 Wednesday 3 5 3810 152 0.03989501
94 Thursday 4 5 2767 110 0.03975425
95 Friday 5 5 2106 84 0.03988604
96 Saturday 6 3 1436 14 0.0097493
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