Examine the possible cash-flow issues and operational improvement possibilities of at least two front-end KPIs in the revenue-cycle dashboard of the chosen organization Area of the CycleKey Performance Indicator (KPI)Target: 100%January - MarchActualApril - JuneActualJuly - SeptemberActualOctober -DecemberActualFrontEndAccurate patient demographics (correct spelling of name, middle initial, address, phone number, date of birth) are collected at registration.89%(Color: Yellow)87%(Color: Yellow)92%(Color: Yellow)92%(Color: Yellow)Insurance is verified and insurance card is scanned or copied upon initial visit or admission.71%(Color: Red)68%(Color: Red)92%(Color: Yellow)75%(Color: Red)Required prior authorizations are obtained before procedures are scheduled.98%(Color: Green)99%(Color: Green)89%(Color: Yellow)85%(Color: Yellow)Patients without insurance or potential high out-of-pocket costs will be provided information about the organization’s financial assistance program at the time of registration.48%(Color: Red)32%(Color: Red)30%(Color: Red)51%(Color: Re

Marketing
20th Edition
ISBN:9780357033791
Author:Pride, William M
Publisher:Pride, William M
Chapter19: Pricing Concepts
Section: Chapter Questions
Problem 6DRQ
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  1. Examine the possible cash-flow issues and operational improvement possibilities of at least two front-end KPIs in the revenue-cycle dashboard of the chosen organization

  2. Area of 
    the 
    Cycle
    Key Performance Indicator (KPI)
    Target: 100%
    January - March
    Actual
    April - June
    Actual
    July - September
    Actual
    October -
    December
    Actual
    Front
    End
    Accurate patient demographics (correct spelling 
    of name, middle initial, address, phone number, 
    date of birth) are collected at registration.
    89%
    (Color: Yellow)
    87%
    (Color: Yellow)
    92%
    (Color: Yellow)
    92%
    (Color: Yellow)
    Insurance is verified and insurance card is 
    scanned or copied upon initial visit or 
    admission.
    71%
    (Color: Red)
    68%
    (Color: Red)
    92%
    (Color: Yellow)
    75%
    (Color: Red)
    Required prior authorizations are obtained 
    before procedures are scheduled.
    98%
    (Color: Green)
    99%
    (Color: Green)
    89%
    (Color: Yellow)
    85%
    (Color: Yellow)
    Patients without insurance or potential high 
    out-of-pocket costs will be provided information 
    about the organization’s financial assistance 
    program at the time of registration.
    48%
    (Color: Red)
    32%
    (Color: Red)
    30%
    (Color: Red)
    51%
    (Color: Re
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