During which stage of organization development does a change agent implement a specific plan for training managers and employees? a. Changing Ob. Freezing Oc. Diagnosis Od. Refreezing Oe. Unfreezing

What is NOT the best way to develop stronger customer bonding and satisfaction from the following to increase customer loyalty?   Group of answer choices Airlines opened VIP lounges for their first-class customers. The concierge desk provides information to guests. Create an Instagram account and interact with customers. A server recognizes repeat guests and greets them by name.

Which departmental area in a firm is responsible for product promotion and customer identification? A) Human resources B) Sales and marketing C) Finance and accounting D) Manufacturing and production 3.

work for Introduction to C = Jada Warnsley-Boudreaux_2022 + ument/d/16lol9Yvf5sznaJ60qipLD62j5K5DynDIOo71fbjfBYc/edit 22 - Assessment I- General Workplace Behaviors & Skills ols Add-ons Help Last edit was 4 minutes ago Arial 13.9 B IUA E E E E E E E - E E 3 4 5 I .6 I 7 3. Which of the following best describes competence? A. Understanding and adhering to the needs of a specific profession B. Ability to use good judgement to avoid revealing private information or causing embarrassment C. Ability to apply knowledge and skills to complete a task or job properly D. Willingness and ability to readily adapt as circumstances and expectations change 4. Select the correct quality or skill (communication; leadership; collaboration; teamwork) for each definition listed. The ability to manage, support and guide a group to accomplish goals The act of cooperating and collaborating with a group of individuals to accomplish a shared goal