14. Has social media engagement with JTS positively influenced your perception of the company? 10 responses No Influence Slight Positive influence Moderate Positive influence Strongly Positive influence: 1 (10%) S 2 3 3 (30%) 3 (30%) 3 (30%)

Should the company promise to never again conduct a survey of this sort? Should it go even further and explicitly ban research intended to manipulate the responses of its users?

What is the zone of indifference?