Drew Savage is an MIS manager for an international consulting firm. Drew travels to different European countries where he implements news response tracking systems for news stations. Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station, as well as the speed and accuracy of content posted on numerous websites and social media sites. What type of metrics is Drew using to measure his system? Effectiveness metrics. Customer satisfaction metrics. Benchmarking metrics. Efficiency metrics.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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Drew Savage is an MIS manager for an international consulting firm. Drew travels to
different European countries where he implements news response tracking systems
for news stations. Some of the metrics he uses to track the performance of his
system include tracking the response time it takes to respond to Twitter posts
mentioning the news station, as well as the speed and accuracy of content posted on
numerous websites and social media sites. What type of metrics is Drew using to
measure his system?
Effectiveness metrics.
Customer satisfaction metrics.
Benchmarking metrics.
Efficiency metrics.
Transcribed Image Text:Drew Savage is an MIS manager for an international consulting firm. Drew travels to different European countries where he implements news response tracking systems for news stations. Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station, as well as the speed and accuracy of content posted on numerous websites and social media sites. What type of metrics is Drew using to measure his system? Effectiveness metrics. Customer satisfaction metrics. Benchmarking metrics. Efficiency metrics.
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