Drew Savage is an MIS manager for an international consulting firm. Drew travels to different European countries where he implements news response tracking systems for news stations. Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station, as well as the speed and accuracy of content posted on numerous websites and social media sites. What type of metrics is Drew using to measure his system? Effectiveness metrics. Customer satisfaction metrics. Benchmarking metrics. Efficiency metrics.
Drew Savage is an MIS manager for an international consulting firm. Drew travels to different European countries where he implements news response tracking systems for news stations. Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station, as well as the speed and accuracy of content posted on numerous websites and social media sites. What type of metrics is Drew using to measure his system? Effectiveness metrics. Customer satisfaction metrics. Benchmarking metrics. Efficiency metrics.
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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