Discuss the role of omni-channel customer support in addressing conflicts. What are the advantages of providing consistent support across multiple channels?
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Discuss the role of omni-channel customer support in addressing conflicts. What are the advantages of providing consistent support across multiple channels?
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- Why do you think that channel conflict is becoming a growing problem in electronic commerce?Explain multi-channel distribution systems while also describing the advantages of disadvantages of this system.Highlight the importance of communication between supply chain partners by discussing satellite communication, mobile data and electronic data interchange