Discuss how the demographic and lifestyle variables can be used to segment the consumer market using Living Standards Measure Methods.

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
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Module: Marketing Strategies; 1. Discuss how the demographic and lifestyle variables can be used to segment the consumer market using Living Standards Measure Methods.
Samsung's marketing strategy focuses on developing new innovative products that are supported by strong branding and
promotional campaigns. Mr. Yun initiated a new competitive strategy with the goal of developing and marketing superior
products while also building an image of Samsung as a stylish, high-quality brand worthy of a premium price. The objective
was to establish a unique position using technical innovation while designing more appeal to a younger generation, as well
as upscale customers around the world. Yun argued that to continue to compete on price would eventually be their downfall.
The company recognises the importance of environmental scanning not only to analyse the present state of the
environment but to plan for the future.
Samsung chose to invest heavily in technical innovation and R&D. In order to have a competitive advantage driven by
innovation, Samsung had to become a pioneer in developing new technology. During the 90's, Sony had an advantage in
consumer-electronics, but it was rooted in analogue technology. The digital world required new products and consequently,
the firm shifted substantial resources into developing large-area LCDs, chipsets, and cell phones. Fast forward to the
economic crisis of 2008-2009, Samsung spent over 7 Billion dollars for nearly 6% of the unit's revenue into research and
development, and at the time, more than 25% of the company's workforce engaged in R&D.
Product Development & Design
Understanding that cutting-edge technology does not always guarantee market success, Samsung also focused on product
development and design. Their goal was to create products that deliver benefits that at least some segment of consumers
will consider to be worth the price. Since many product benefits may be subjective attractive styling, say, or a cool image, or
maybe the quality of camera new product development at Samsung usually involves a team of designers who collaborate
closely with the firm's engineers, manufacturing teams, and marketers.
Living standards measure of Samsung products:
LSM 8-10
High school and higher schooling.
. Mostly Urban and Suburban.
• Salary ranges from R13, 210 to R32, 521 per month (approximately US $825 - $2,000).
· Media: Wide range of commercial and community radio, wide range of TV channels, daily or weekly newspapers,
magazines, accessed internet, cinema and outdoor life. General: Full access to services and bank accounts, full
ownership of durables such as cars, furniture, and appliances; participation in any leisure activities of interest and access to
all economic activities.
Brand Building Campaigns
Last and certainly not least, Samsung's marketing strategy focused on creating a promotional campaign to build Samsung's
brand image. Revamping their marketing efforts was just as critical to the success of a new competitive strategy because
even the most technically sophisticated and well design products are likely to fail unless customers know they exist, can
acquire them easily, and think they are worth the money.
Eric Kim was brought in to head a global marketing effort. One of his first moves was to reorganize the firm's distribution
channels to be consistent with the strategic objective of establishing Samsung as a high-quality brand. To start, many of the
company's products were pulled out of the low price discount chains and shifted distribution through big-box electronics
stores like Best Buy and online shopping through Amazon.
To ensure consistent marketing communications across all markets, they also consolidated their roster of advertising
agencies from 55 down to one global advertising group, who launched the organisations' first brand-building campaign.
Using fashion-forward TV commercials, they created a contemporary sense of style while also promoting the technical
sophistication of their products. The revamped competitive strategy and marketing programs that Samsung designed and
implemented have been a huge success. The global value of Samsung's brand increased by more than 200% from 2003 to
2008, and it took over Sony as the most valuable consumer-electronics brand.
Transcribed Image Text:Samsung's marketing strategy focuses on developing new innovative products that are supported by strong branding and promotional campaigns. Mr. Yun initiated a new competitive strategy with the goal of developing and marketing superior products while also building an image of Samsung as a stylish, high-quality brand worthy of a premium price. The objective was to establish a unique position using technical innovation while designing more appeal to a younger generation, as well as upscale customers around the world. Yun argued that to continue to compete on price would eventually be their downfall. The company recognises the importance of environmental scanning not only to analyse the present state of the environment but to plan for the future. Samsung chose to invest heavily in technical innovation and R&D. In order to have a competitive advantage driven by innovation, Samsung had to become a pioneer in developing new technology. During the 90's, Sony had an advantage in consumer-electronics, but it was rooted in analogue technology. The digital world required new products and consequently, the firm shifted substantial resources into developing large-area LCDs, chipsets, and cell phones. Fast forward to the economic crisis of 2008-2009, Samsung spent over 7 Billion dollars for nearly 6% of the unit's revenue into research and development, and at the time, more than 25% of the company's workforce engaged in R&D. Product Development & Design Understanding that cutting-edge technology does not always guarantee market success, Samsung also focused on product development and design. Their goal was to create products that deliver benefits that at least some segment of consumers will consider to be worth the price. Since many product benefits may be subjective attractive styling, say, or a cool image, or maybe the quality of camera new product development at Samsung usually involves a team of designers who collaborate closely with the firm's engineers, manufacturing teams, and marketers. Living standards measure of Samsung products: LSM 8-10 High school and higher schooling. . Mostly Urban and Suburban. • Salary ranges from R13, 210 to R32, 521 per month (approximately US $825 - $2,000). · Media: Wide range of commercial and community radio, wide range of TV channels, daily or weekly newspapers, magazines, accessed internet, cinema and outdoor life. General: Full access to services and bank accounts, full ownership of durables such as cars, furniture, and appliances; participation in any leisure activities of interest and access to all economic activities. Brand Building Campaigns Last and certainly not least, Samsung's marketing strategy focused on creating a promotional campaign to build Samsung's brand image. Revamping their marketing efforts was just as critical to the success of a new competitive strategy because even the most technically sophisticated and well design products are likely to fail unless customers know they exist, can acquire them easily, and think they are worth the money. Eric Kim was brought in to head a global marketing effort. One of his first moves was to reorganize the firm's distribution channels to be consistent with the strategic objective of establishing Samsung as a high-quality brand. To start, many of the company's products were pulled out of the low price discount chains and shifted distribution through big-box electronics stores like Best Buy and online shopping through Amazon. To ensure consistent marketing communications across all markets, they also consolidated their roster of advertising agencies from 55 down to one global advertising group, who launched the organisations' first brand-building campaign. Using fashion-forward TV commercials, they created a contemporary sense of style while also promoting the technical sophistication of their products. The revamped competitive strategy and marketing programs that Samsung designed and implemented have been a huge success. The global value of Samsung's brand increased by more than 200% from 2003 to 2008, and it took over Sony as the most valuable consumer-electronics brand.
3.5 Living standards measure (LSM)
In order to develop marketing strategies, marketers need to combine socio-economic indicators with demographics
to gain enough market insight. LSM measure provides a unique means of segmenting the South African market
(Jourbet, 2014:40). It cuts across race and other outmoded techniques of categorising people, and instead groups
people according to their living standards. The analysis involves a comparison of certain demographics and lifestyle
variables.
Here is how demographic and lifestyle variables can be used to segment consumer market using Living Standards
Measure (LSM) methods (Jourbet, 2014:40cf):
Age and lifecycle stage. For example, consumer needs change with age. A typical company example is
this one of Pampers Baby Products which divided its market into:
Newborn (0-1 month}
O
Infant {2-5 months}
Cruiser (6-12 months}
Toddler {13-18 months}
Explorer (19-23 months}
Life stage: People in the same path of life cycle may differ in their life stage. Life stage defines a person's
major concern. For instance, marketers should identify opportunities presented in life stages like where
one finds themselves going through a divorce, and/or transitioning into a second marriage, or deciding to
cohabit with another person
O
O
O
Transcribed Image Text:3.5 Living standards measure (LSM) In order to develop marketing strategies, marketers need to combine socio-economic indicators with demographics to gain enough market insight. LSM measure provides a unique means of segmenting the South African market (Jourbet, 2014:40). It cuts across race and other outmoded techniques of categorising people, and instead groups people according to their living standards. The analysis involves a comparison of certain demographics and lifestyle variables. Here is how demographic and lifestyle variables can be used to segment consumer market using Living Standards Measure (LSM) methods (Jourbet, 2014:40cf): Age and lifecycle stage. For example, consumer needs change with age. A typical company example is this one of Pampers Baby Products which divided its market into: Newborn (0-1 month} O Infant {2-5 months} Cruiser (6-12 months} Toddler {13-18 months} Explorer (19-23 months} Life stage: People in the same path of life cycle may differ in their life stage. Life stage defines a person's major concern. For instance, marketers should identify opportunities presented in life stages like where one finds themselves going through a divorce, and/or transitioning into a second marriage, or deciding to cohabit with another person O O O
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