As the Quality Manager in my organization,the Board of Directors has requested a presentation on the applicability of the concepts proposed by the following quality experts to the organization. i. Frederick Winslow Taylor ii. Walter A. Shewhart iii. W. Edwards Deming iv. Kaoru Ishikawa v. Max Weber

In what ways can the following components of quality management improve the quality of goods and services within an organization? a.Continuous enhancement  b.Cost of quality  c.Employee engagement d.Total Quality Management

1) Quality is defined as the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs of the customer. A Manufacturing firm is planning to implement quality management in the factory? Briefly describe the four major categories of costs that are associated with quality that this firm will have to consider?

“TQM is a management approach not a quality concept.” On the basis of the Competing Values Framework (Quinn et al., 2003) critically evaluate how the management of quality has evolved with general management concepts over the past century. NOTE: Your answer to this question will require an understanding of how the various management models have transitioned through the framework from Rational Goal-Internal Process-Human Relations and Open Systems; the emphasis of these eras and the implications for quality management practice.

Leadership was one the characteristics of TQM’s sustainable performance. Leadership is critical in providing guidance and direction for the entire organisation in adopting and implementing any quality improvement programme. Discuss briefly the appropriate leadership style for achieving the required quality management process in the organisation.

discuss the 8 principles of a Quality Management Systems, utilising practical examples for each principle (You can an existing company for application purposes).

Which is a key element of total quality management? 1. anticipating moves of competitors 2.anticipating employee needs 3.responding to customer needs 4.responding to employee needs

Quality is defined by the American Society for Quality Control as Select one: a.the characteristics of a product or service that affect its ability to satisfy the needs of customers. b.a series of activities designed to create excellence in a product or service. c.a special rank designated for manufactured products that have less than one defect per hundred. d.any output that meets the specific standards of a society. Quality management is applicable to Select one: a.manufacturing but not service businesses. b.service but not manufacturing businesses. c.both service and manufacturing businesses. d.neither service nor manufacturing businesses.

Wayne Johnson, president of Banshee Company, recently returned from a conference on quality and productivity. At the conference, he was told that many American firms have quality costs totalling 20 to 30 percent of sales. He, however, was sceptical about this statistic. But even if the quality gurus were right, he was sure that his company’s quality costs were much lower—probably less than 5 percent. On the other hand, if he was wrong, he would be passing up an opportunity to improve profits significantly and simultaneously strengthen his competitive position. The possibility was at least worth exploring. He knew that his company produced most of the information needed for quality cost reporting—but there never was a need to bother with any formal quality data gathering and analysis. This conference, however, had convinced him that a firm’s profitability can increase significantly by improving quality—provided the potential for improvement exists. Thus, before committing the company to…

explain the importance of quality management. Select three quality management concepts from below. Quality policy Quality objectives Quality assurance Quality control Quality audit Quality program plan