Are there ways in which KPIs and other metrics can be misused?  And what can go wrong? What are the limitations? Can you think of any examples where management metrics resulted in undesirable outcomes?

Principles of Management
OER 2019th Edition
ISBN:9780998625768
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Chapter9: The Strategic Management Process: Achieving And Sustaining Competitive Advantage
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Problem 3CTQ: How is tying rewards to improved sustainability performance a form of strategic control?
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Are there ways in which KPIs and other metrics can be misused?  And what can go wrong? What are the limitations?

Can you think of any examples where management metrics resulted in undesirable outcomes?

 

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