Active Customer Services Ltd uses a traditional activity-based costing system to assign £900,000 of committed resource costs for customer service on the basis of the following information gathered from interviews with customer service personnel: BMAN21040 ACTIVITY Process sales order Process customer complaints Perform customer credit checks Required: TIME ESTIMATED COST DRIVER PERCENTAGE QUANTITY 55% 15,500 customer orders 15% 300 customer complaints 30% 2,000 credit checks 100% a)  Compute the activity cost driver rates using this system

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3 manage costs? 10-31. Activity-Based Costing of Customers Rupert's Appliance Warehouse (RAW) delivers appliances to retailers throughout the city. The firm adds 6 percent to the cost of the appliances to cover the delivery cost. The delivery fee is meant to cover the cost of delivery. The finance team at RAW has analyzed the delivery service using activity-based costing methods and identified four activities. Data on these activities follow: 100 Activity Processing order.. Loading truck... Delivering order..... Billing..... Total overhead. .. Cost Driver Number of orders Number of items Number of orders Number of invoices Order value (total) . . . . . Number of orders.. Total number of items. Number of invoices. Activity Cost $ 90,000 180,000 108,000 70,000 $448,000 Two of Rupert's customers are McLean Designs and Neveux Appliances. Data for orders and deliveries to these two customers follow: .. Cost Driver Volume 3,000 orders 60,000 items 3,000 orders 2,500 invoices McLean Designs…

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Garrell Corporation is conducting a time-driven activity-based costing study in its Customer Support Department. The company has provided the following data to aid in that study: Time-driven activity rate (cost per unit of activity) Activity cost pool: Receiving Calls Resolving Issues Settling Disputes Cost Object Data: Number of calls received Number of issues resolved Number of disputes settled Customer P 31 17 1 $5.46 $8.58 $13.26 Customer Q 21 10 Required: Using time-driven activity-based costing, determine the total Customer Support Department cost assigned to cach customer.

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