A service provided delivering packages to a locker for customers to pick up at their convenience is an example​ of: Question content area bottom Part 1 A. hybrid office. B. passive contact. C. active contact. D. front office.

18 Customer comment cards are a reliable way to collect comments from a random and representative sample of people who visit a business.     True False

99) PLEASE HELP ME WITH THIS!! L. Winston Martin (an allergist) has an excellent system for handling his regular patients who come in just for allergy injections. Patients arrive for an injection and fill out a name slip, which is then placed in an open slot that passes into another room staffed by up to three nurses. The specific injections for a patient are prepared, and the patient is called through a speaker system into the room to receive the injection. At certain times during the day, patient load drops and only one nurse is needed to administer the injections. Let's focus on the simpler case of the two--namely, when there is one nurse. Also, assume that patients arrive in a Poison fashion and the service rate of the nurse is exponentially distributed. During this slower period, patients arrive with an interarrival time of approximately 4 minutes. It takes the nurse an average of 2.80 minutes to prepare the patients' serum and administer the injection. a. What is the average…

Which of the following is not a characteristic of services? a. Intangible b. Inseparable c.  Perishable d. Variable e. Tangible

One of the best ways of warming up a cold call is to email the prospect a company brochure prior to reaching out. Group of answer choices True or False

An example of a specified services business is:   Accounting   Architecture   Engineering   Rental Business   All of the above.   None of the above

15  "Customer is our first priority" is an example of A) policy B) rule C) procedures D) value E) all of the above

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how can ticketmaster solve the problem of lack of human touch and personalization to eliminate such painpoint at the convert stage of the customer journey , give a recommendation