A medical equipment testing and calibration service is shown below. The customer usually brings the equipment to the service center. The service process requires service technicians to perform three process steps #1 to #3. Each technician is cross-trained so they can perform any of the three steps. The inspector does step #4 alone. After step #4, two parallel work activities are performed. That is, a shipping clerk packs the work (step #7), while simultaneously, a billing clerk prepares the invoice (step #5), and the customer is contacted by phone for pick-up (step #6). The average throughput is three equipment units per hour. Start 1 Round your answers to the nearest whole number. a. What is the service rate for the service technician? minutes/unit b. What is the labor utilization rate (%) for the billing clerk? The table below shows the work content of the process steps, activity times in minutes per unit, shared and non-shared work activities, and the type of resource required. There are three service technicians on duty, one inspector, one billing clerk, and one shipping clerk. Activity Start EN End Activity Time (minutes) 9 18 23 15 2 10 25 Activity Performed By End Service technician Service technician Service technician Inspector Billing clerk Billing clerk Shipping clerk

A medical equipment testing and calibration service is shown below. The customer usually brings the equipment to the service center. The service process requires service technicians to perform three process steps #1 to #3. Each technician is cross-trained so they can perform any of the three steps. The inspector does step #4 alone. After step #4, two parallel work activities are performed. That is, a shipping clerk packs the work (step #7), while simultaneously, a billing clerk prepares the invoice (step #5), and the customer is contacted by phone for pick-up (step #6). The average throughput is three equipment units per hour. Start 1 Round your answers to the nearest whole number. a. What is the service rate for the service technician? minutes/unit b. What is the labor utilization rate (%) for the billing clerk? The table below shows the work content of the process steps, activity times in minutes per unit, shared and non-shared work activities, and the type of resource required. There are three service technicians on duty, one inspector, one billing clerk, and one shipping clerk. Activity Start EN End Activity Time (minutes) 9 18 23 15 2 10 25 Activity Performed By End Service technician Service technician Service technician Inspector Billing clerk Billing clerk Shipping clerk

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 59P

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A medical equipment testing and calibration service is shown below. The customer usually brings the equipment to the service center. The service process requires service technicians to perform three process steps #1 to #3. Each technician is cross-trained so they can perform any of the three steps. The inspector does step #4 alone. After step #4, two parallel work activities are performed. That is, a shipping clerk packs the work (step #7), while simultaneously, a billing clerk prepares the invoice (step #5), and the customer is contacted by phone for pick-up (step #6). The average throughput is three equipment units per hour. Start Activity Start 1 2 3 4 5 ²H 2 6 7 End 3 Activity Time (minutes) 4 The table below shows the work content of the process steps, activity times in minutes per unit, shared and non-shared work activities, and the type of resource required. There are three service technicians on duty, one inspector, one billing clerk, and one shipping clerk. 8 17 23 12 3 5 25 5…
A medical equipment testing and calibration service is shown below. The customer usually brings the equipment to the service center. The service process requires service technicians to perform three process steps #1 to #3. Each technician is cross-trained so they can perform any of the three steps. The inspector does step #4 alone. After step #4, two parallel work activities are performed. That is, a shipping clerk packs the work (step #7), while simultaneously, a billing clerk prepares the invoice (step #5), and the customer is contacted by phone for pick-up (step #6). The average throughput is three equipment units per hour. The table below shows the work content of the process steps, activity times in minutes per unit, shared and non-shared work activities, and the type of resource required. There are three service technicians on duty, one inspector, one billing clerk, and one shipping clerk. Activity Time Activity Activity (minutes) Performed By Start - 1 7 Service…
A medical equipment testing and calibration service is shown below. The customer usually brings the equipment to the service center. The service process requires service technicians to perform three process steps #1 to #3. Each technician is cross-trained so they can perform any of the three steps. The inspector does step #4 alone. After step #4, two parallel work activities are performed. That is, a shipping clerk packs the work (step #7), while simultaneously, a billing clerk prepares the invoice (step #5), and the customer is contacted by phone for pick-up (step #6). The average throughput is three equipment units per hour. 0-0₁ 10- The table below shows the work content of the process steps, activity times inspector, one billing clerk, and one shipping clerk. Round your answers to the nearest whole number. a. What is the service rate for the service technician? minutes/unit b. What is the labor utilization rate (%) for the billing clerk? C. What is the labor utilization rate (%)…
A student on a medical-surgical unit at a community hospital is currently enrolled in a HIT program at the local university. As part of the requirements for the HIT course, She is required to finish an assignment linking health care interventions and patient outcomes. She returns to her place of employment at night for two weeks to audit patient charts and collect the data she needs for her assignment. She makes copies of the patient records that are particularly helpful and takes them home to write the final paper. Consider the following Has the student violated ethical principles by collecting patient data for a college assignment? Why or Why not?
An enterprising student has set up an internship clearinghouse for business students. Each student who uses the service fills out a form and lists up to 10 companies that he or she would like to have contacted. The clearinghouse has a choice of two methods to use for processing the forms. The traditional method requires about 20 minutes to reviewthe form and arrange the information in the proper order for processing. Once this setup is done, it takes only two minutes per company requested to complete the processing. The other alternative uses an optical scan/retrieve system, which takes only a minute to prepare but requires five minutes per company for completing the processing. If it costsabout the same amount per minute for processing with either of the two methods, when should each be used? (Answer in Appendix D)
A production process is shown in the figure above. The drilling operation occurs separately from, and simultaneously with the sawing and sanding operations. Welding starts when both drilling and sanding operations have been completed. After welding, a product needs to go through only one of the three assembly operations (the operations are in parallel, where parallel lines perform the exact same operation). Considering the process times, specify the bottleneck(s). Sawing Sanding Drilling Welding Assembly You can choose more than one.
A manufacturer's average WIP inventory for Part #1845 is 776 parts. The workstation produces parts at the rate of 255 parts per day. Use the Excel template Little's Law to find the average time a part spends in this workstation.
A catalog order-filling process can be described as follows:12 Telephone orders are taken over a 12-hour period each day. Orders are collected from each person at the end of the day and checked for errors by the supervisor of the phone department, usually the following morning. The supervisor does not send each one-day batch of orders to the data processing department until after 1:00 p.m. In the next step—data processing—orders are invoiced in the one-day batches. Then they are printed and matched back to the original orders. At this point, if the order is from a new customer, it is sent to the person who did the customer verification and setup of new customer accounts. This process must be completed before the order can be invoiced. The next step—order verification and proofreading—occurs after invoicing is completed. The orders, with invoices attached, are given to a person who verifies that all required information is present and correct to permit typesetting. If the verifier has…
I already find a. I need help with b Bill's Barbershop has two barbers available to cut customer's hair. Both barbers provide roughly the same experience and skill, but one is just a little bit slower than the other. The process flow below shows that all customers go through steps B1 and B2 and then can be served at either of the two barbers at step B3. The process ends for all customers at step B4. The numbers in parentheses indicate the minutes it takes that activity to process a customer. b. What single activity is the bottleneck for the entire process? B what?
In line balancing, the relationships between among tasks in a process is are shown in a: Multiple Choice Followers diagram Precedence diagram Service blueprint Product families diagram
A machine cycle, also known as a process loop, comprises four components. Which aspects of machine cycles are most valued? Is it necessary to be concerned about replacing individual components of machine cycles? Does the addition of another module assist in resolving the problem of switching between modules?
Sawing 20 min/unit Sanding 20 min/unit Drilling 32 min/unit Welding 30 min/unit Assembly 93 min/unit Assembly 93 min/unit Assembly 93 min/unit A production process is shown in the figure above. The drilling operation occurs separately from, and simultaneously with the sawing and sanding operations. Welding starts when both drilling and sanding operations have been completed. After welding, a product needs to go through only one of the three assembly operations (the operations are in parallel, where parallel lines perform the exact same operation). Considering the process times at stations, what is the process time of the system (in min/unit)?