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Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
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Make a script n how to respond effectively and appropriately in this scenario.
2) A guest calls you at the front desk. She is very annoyed. She tells you that she has been sick and can't have the air conditioning on. She always turns it off. but the room attendant turns it back on when she cleans the room. The guest says that she left a note for the room attendant asking her to leave the air condition off, but when the guest got back to her room tonight, the air conditioning was on again.
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