MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
6th Edition
ISBN: 9781119256830
Author: Amos Gilat
Publisher: John Wiley & Sons Inc
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A customer service representative was interested in comparing the average time (in minutes) customers are placed on hold when calling Southern California Edison and Southern California Gas companies. The representative obtained two independent random samples and calculated the following summary information: So Cal Edison

  

 

Southern Cal Edison

Southern Cal Gas

Sample Size

9

12

Sample Mean

3.2 min

2.8 min

Sample Standard deviation

0.5 min

0.7 min

 

 

Assume the distributions of time a customer is on hold are approximately normal.


Using the following null and alternate hypothesis:
H0:mu1-mu2=0 vs. Ha:mu1-mu2 not equal 0
Test statistic is t=-1.455
Assume alpha = 0.1 what is the appropriate conclusion for this test?

  A.

Reject Ha

  B.

Reject H0

  C.

Do not reject H0

  D.

none of these

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