9. True or False? (a) Planning involves evaluating competitor's premises and selecting the best premise. (b) All students are expected to follow guidelines regarding anti-ragging is an example of a policy. Only (a) is true Both statements are true Only (b) is true Both statements are false 10. according to Henry Fayol, is a blend of justice and kindness. Equity Order Esprit de corps Discipline

you must compose a 1-2 sentence statement which connects all 3 terms in such a way that a TRUE statement is expressed. GROUP 91. STAKEHOLDER2. MORAL MINIMUM3. MAXIMIZING PROFITS GROUP 101. UTILITARIANISM2. CORPORATE SOCIAL RESPONSIBILTY 3. BUSINESS ETHICS

True or False: Firms engaged in the business-2-business market tend to rely more on paid, non-personal communications (i.e., advertising) than do retail /consumer oriented firms.

"How to Handle Rumors" One of your salespeople tells you about an interesting conversation he had this morning with a long-time customer about a competitor's salesperson who used to work for you, but was dis charged for underperforming. The sales rep had criticized your company and you, as a sales manager. He told the customer that the quality of your company's products had diminished sig nificantly in recent years and that consequently your salespeople were having a hard time sell ing to prospects and are relying on past reputations to sell to current customers. He also added that your make-quota-or-leave mentality is forcing reps to push products that customers don't really need, such as updates of new parts before old parts are worn out. Your salesperson indi cated that this particular long-time customer was unmoved by the competitor's accusations and, in fact, thought that his approach was in bad taste. She also was insulted by the suggestion that she's one of the customers being…