28. Which of the following performance measures are included in the balanced scoreboard? How customers see us? How efficient are our internal processes? Both and b Neither a nor b
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28. Which of the following performance measures are included in the balanced scoreboard?
- How customers see us?
- How efficient are our internal processes?
- Both and b
- Neither a nor b
Step by step
Solved in 2 steps
- 6 In Balanced scorecard- which of the following question is related to customer perceptive? a. What must we excel? b. How do we look to our shareholders? c. How do we look to our customers? d. How can we continue to improve and create value? Clear my choiceBriefly explain two (2) potential pitfalls encountered in the design of performance indicators andmeasurement systems.J 2 When discussing the measurement process, I introduced three terms: theoretical construct, conceptual definition, and operational definition. In class, we discussed the example of the healthiness of foods. For example, I have theory that if people had a greater understanding of what healthy foods are, they would be more likely to have a healthy diet. Suppose I wanted to conduct market research to test this theory. “Healthy Food’ is therefore the Theoretical Construct. Please explain to me how the terms conceptual definition and operational definition would apply to healthy food. Include specific examples relevant to this situation. Q1 Conceptual definition as it applies to healthy food would include things like: Q2 Operational definition as it applies to healthy food would include things like:
- 35 - Which of the following is a string used to measure efficiency? a) decision efficiency B) individual activity NS) Terms effectiveness D) Competitor activity TO) System activityMeasures of the balanced scorecard’s customer perspective include:a. Market shareb. Number of on-time deliveriesc. Number of process improvementsd. Revenue growthWhat is the main perspective of a balanced scorecard that drives the other perspectives? a) Financial O b) Customer c) Internal business O d) Innovation
- consider each of the statements below and decide which part of the problem solving process they fit. write the larger process (Analysis) and the part eg constraints1) a website developer analyses how much time users spend on a travel site he has developed for his client.What is balanced scorecard? How can it work for assessing strengths and weaknesses of a firmWhat characteristics of potato chips concern Jays in terms of quality?
- 1.What is operating philosophy in traditional culture (face to face classes) and Quality Culture (modular/online classes)? 2.What is objectives of traditional culture(face to face classes) and Quality Culture (modular/online classes)? 3.What is management approach in traditional culture (face to face classes) and Quality Culture (modular/online classes)? 4.what is Attitude towards customers (teacher- student attitude) in traditional culture (face to face classes) and Quality Culture (modular/online classes)? 5.Problem solving approach in traditional culture (face to face classes) and Quality Culture (modular/online classes)? 6.Supplier relationship (teacher-student relationship) in traditional culture (face to face classes) and Quality Culture (modular/online classes)? 7. Performance improvement approach (students output) in traditional culture (face to face classes) and Quality Culture (modular/online classes)?When adapting a Process Model, what considerations must be made?. What is the purpose of value analysis?