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Textbook: Organizational Communication: Approaches and Processes By: Katherine Miller
Chapter 13
1. Use key terms/concepts from the textbook to engage similarities with Medtronic.
Asynchronous communication Task ambiguity
Memory, storage, and retrieval features Media richness
Filtering of social cues Channel expansion theory dual
Critical mass Dual capacity model
Media richness model Media synchronicity theory
Social information processing model Communication media repertories flaming
Distributed work Telework
Flextime Virtual organization
Utopians Luddites
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