help from any third party. 1.(Scenario Based Question - Customer) Your response to Nazia's in-app chat message 'Hiya! My partner has sent me £1500 from their bank account as a Faster Payment to cover my bills and living expenses this month. They've told me they sent it over an hour ago from their bank and it left their balance, so I kind of expected it by now. I'm going to struggle to pay my bills without this, Thank you! Write your response to the customer as if you were a COp at Monzo who had just picked up a call from Nazia, for example "Hi Nazia..". Show us your empathy and analytical problem solving skills, and how by being customer centric you'd help get the customer to a logical solution in this scenario. *

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