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Zappos Research Paper

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Are entrepreneurs born or made? The CEO, Tony Hsieh, had become an entrepreneur at a young age. With starting at a young age in selling earthworms and now becoming successful CEO of Zappos is a great success story still in the making. When watching a YouTube video on how the atmosphere of Zappos keeps its employees motivated to keep working diligently. Everyday at the Zappos estate is an ecstatic event happening according to merchandising assistant, Amanda Wadsworth. “We joke that the environment here at Zappos is happier than Disney”. “It’s this huge family” said by Augusta Scott who is a life coach at Zappos insights Inc. The Zappos family is always having parades, contests, themed events, ice cream, live animals, etc.; the list goes …show more content…

Zappos family is put to value as a whole instead of being looked at as another associate. The core value for Zappos to its employee come from Zappos our 10 Core Values that are more than just words, they're a way of life. These Core Values continue to grow within the company and are as followed: 1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create fun and a Little Weirdness 4. Be Adventurous, Creative and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More With Less 9. Be Passionate and Determined 10. Be Humble. With having these Core Value is actually having the idea of customer service knowing that Zappos is all about the customer and the reality is Zappo is all about the employee. The company takes great care of their employees that results great customer service that is all in the great hands of the company culture. Zappo doesn’t just look at their employee but is valued as an individual and that individual (employee) adds something to the company not just taking from that specific individual they’re potentially investing into every individual who works at Zappo’s. “Change. It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to

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