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Vacation Scenario

Decent Essays

Denika is a very valued team member she is someone we can count on. Denika is reliability and pays attention to her attendance and punctuality, this has made the team function much better over the past year. Denika schedules her time off way in advance and occasionally calls out however she always notify the entire team. Denika communicates with providers well, she understand her providers style and preferences and she adjust when working with them individually. Denika keeps the team informed of any changes to the schedule, staffing issues or patient concerns. Denika is very pleasant, she smiles all the time and her providers loves her and gives great feedback on her daily performances. Denika covers the front desk at lunch time and when the PSC is on vacation or out sick. Denika never complains and takes her job serious. Denika always creates a positive and inclusive work environment. Denika is always willing to stay late or come in early to get the job done if needs be. …show more content…

This happen on multiple occasions so I think we will have to work on a better way of ensuring that patients are notified and clearly understand the new appointment date and time. Time management is also an important piece of the daily task. I would suggest that Denika set daily goals of what she would like to accomplished for the day and try to get them done. An area that a lot of time is loss is the amount of interruptions and time away from the desk; reducing some of the time can also help to reduce the overtime. Since overtime is not factored in the budget this is an area to pay some attention to. While overtime will not be totally eliminated I think that better time management can reduce some of it. Continue to use the online radiology scheduling tool to make the

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