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The Role Of Information And Communication Technology

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A Comparative Analysis: The role of Information and Communication Technology in Work Stress.
A commonly experienced phenomenon by most people is stress, which Taylor (2014) defines as a harmful emotional experience which goes together with changes – in biochemistry, physiology, cognition and behavior – by a person to adjust to a stressful event (i.e. a stressor), or its effects. Work stress (i.e. occupational stress) is a new phenomenon – or possibly a re-purposing of an old concept – that has arisen due to the extreme, and ongoing, changes to the nature of work over the last century (Bickford, 2005). This phenomenon can be defined as the negative physical and emotional reactions that transpire when job requirements do not match the worker’s capabilities, resources, and needs (U.S. Department of Health and Human Services, 1999). In the field of work stress one focus of the research is on investigating the effects of the prevalent, and global, use of information and communication technologies in the work environment (i.e. technostress). Information and communication technology meaning any electronic device, or technology, with the ability to gather, store, or send information (Steinmueller, 2000).

Interview Summary
My interview was with a 23 year old female English-born New Zealand citizen. Whose highest level of education is a Bachelor’s of Science in Mathematics, since the completion of this degree she has being occupied in fulltime work. Currently she is working in part

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