Sales Process Improvement Plan
A key part of the sales process is understanding sales across our region in a way that we can drive marketing, sales associate performance and overall regional performance. Our current sales tracking approach is sporadic in nature and left up to each individual sales associate, which makes trending and decision making across the region difficult. Implementing a standardized sales tracking process across our sales force will allow us to better understand our wins, our losses, lessons learned from both, and the performance of individual sales associates and our collective sales team. Selecting a process as well as the specific software from within our sales team can be one major mechanism for us to jump
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(1997). We have seen excellent financial results as we have penetrated markets, grown, and had the luxury of economy of scale in our production which has been manageable from a change perspective. Coming from a start-up, though, our sales process is anecdotal in nature and each sales associate is allowed to cover a district within the region using their own approaches. This has led to sporadic tracking of client contacts, client sales, reasons for wins or losses from major distribution proposals, increases/decreases with individual clients, and overall client satisfaction. This lack of a solid database of sales information leads to an inability to identify trends, difficulty in understanding true sales associate performance, and makes management decision making around existing and new products difficult. I recommend that we implement a systematic sales tracking process across all of our sales associates that allows for better understanding of our performance, allows for trending of that performance, and allows for future decisions to be made based upon a stronger base of information.
Necessary Change in Sales Tracking
A standardized process for tracking product sales integrated with a software product designed for tracking sales will enable our sales associates to focus their efforts more effectively. Side benefits of such a process will include better understanding of marketing effectiveness, trending of performance by management of individual products
As we proceed, we will imagine that a companies sales tracking system is out of date and the organization is moving towards updating and integrating a new computer operating sales tracking system. The new system will allow for many more opportunities to capture data that currently does not exist. This
We need to critically evaluate the performance of the individual sales agents so as to identify the loopholes and plug them accordingly. Following are some of the metrics on the basis of which we evaluate individual sales agents and accordingly we need to make changes with respect to allocation of areas,
Nice-Pak PDI is a family owned business which is one of the largest wet wipes producer in North America. They are doing manufacturing for contract, private label and branded products. To determine their strongest and weakest territories, products and customers they are gathering sales tracings data from their distributors. At current, sales team collecting their own tracings data and analysis them to see who is their best and worst customers, products and territories. It is really difficult for the sales team to do this analysis as they are doing manually. They spend almost 15%-20% of their time to create their reports and submit to their superior. Here is the main difficulties which sales team are facing currently.
Recently, I was tasked with determining why my organization’s data product unit sales were not accelerating at the same pace as the revenue generated from the units sold. Many factors exist that could cause this scenario, including a higher quantity of speed upgrades, more higher-end product sales, or tracking problems. My first course of action was to ensure that there had been no change in order writing procedures or tracking methodology. Once I was comfortable that there was no change in procedure or methodology, I eliminated the possibility that there were
“Viable Vision: Transforming Total Sales into Net Profits is a book for anyone responsible for increasing the profitability of their business. Gerry Kendall combines the theory with real life examples of its power to transform complex problems into clear, common sense executables that will increase the profitability of your business. If you think the complexities restrict the future success of your business, then you’re about to be enlightened.” —Patrick J. Bennett, Executive Vice President Covad Communications “As senior managers we seek but seldom find the silver bullets that will lead to exponential growth for our companies. In Viable Vision, the author wonderfully presents proven tools with actual business cases that
If the given name by which your tutor knows you differs from your name on University records, you should indicate BOTH names above.
To achieve the same target, structured and Well Designed process is to be followed. According to a study, most large B2B organizations are still designed to achieve peak efficiency by ensuring that representatives abide by an established “optimal” behavior. These organizations, all vivid examples of the sales machine, are marked by a strong process orientation, clear lines of authority, and close governance through formal rules. They particularly emphasize individual performance, nurturing a competitive atmosphere characterized by frequent contests, campaigns, and the regular updating of leader boards. And they monitor sales representatives through close attention to near-term metrics—especially cycle times and close rates.
This post-implementation review of the sales operation system was conducted in response to management request. This review, primarily prospective in nature, meets the definition of a performance audit. A performance audit is an objective, systematic examination of evidence to independently assess the performance of an organization, program, activity, or function. The purpose of a performance audit is to provide information to improve public accountability and
Despite the economic downturn progressive sales organizations are continuing to invest 2-5% of their annual sales budgets in sales training and development. These organizations undoubtedly will outperform their competitors who don’t invest. Training and development is one of the key factors that lead to improved sales performance.
It’s sometimes tough to get them to use what seems like administrative functions so that management can have better control.” Reeves says he is always balancing the pushback from the sales folks with the CRM demands of the business. “Heavy involvement with the salespeople has been key, and we’re trying to be responsive to them,” he notes. “But by no means do we have that balance perfected yet.” A huge part of Reeves’ task has been to ensure that Dow Corning’s core enterprise applications, which rest on SAP’s suite of products, are intact and can be used by all users in Dow Corning’s sales and marketing group. “A lot of what we’ve done in the CRM space has been putting a foundation in to help our people work more effectively and give them more access to information,” Reeves says. While Dow Corning had been smoothing out the backoffice infrastructure, however, Reeves and his team also had to ensure that salespeople were being listened to and would want to use the mobile devices and applications. His team approached that by “looking at a day in the life of a salesperson,” he says. “Thinking through their information and task needs, what were their priorities, what were their common tasks, what were the process pain points.” One thing became immediately clear to Reeves: When equipping mobile teams (such as the sales force), less is always more. He says that he has preached a “low input, high
I have developed college-level knowledge in Sales Management through my professional experience working in the retail automotive industry with several dealers for seven years. I worked as an Internet Sales Manager for two different Volkswagen dealers, both New Country Volkswagen and Koeppel Volkswagen from 2001-2004, and Inventory Manager for a Big Apple Hyundai from 2005-2007, and a Pre-Owned department manager with Silver Star Mercedes-Benz from 2007-2008, and as a sales and marketing representative with Million Air White Plains from 2008-2011. During my career in the auto industry, I learned many things about inventory selection, floorplan management, advertising, marketing, and sales as well as sales management.
• Are the processes efficient in accelerating sales? If not then the company should propose a new set of tasks to accelerate sales.
Do you always wonder why we don’t produce sales? We don’t speak the prospective customers’ language. If we do, we can get them to do pretty much whatever we want. Let’s work on the following on-going tasks:
There’s an overwhelming amount of data in this industry. Organizations suffer when poor data guides key decisions. This happens when executives manage too many sales metrics and lose focus on the most important ones.
Sales are the ultimate driver for every successful business, which makes it such an important job. Since sales is so important for business the job is filled with pressure, uncertainty and a negative perception. These difficulties can be overcome through learning the sales process and practice. The sales cycle is an eight step process beginning with prospecting, pre-call planning, approach, need identification, presenting solutions, handling resistance, gaining commitment, and finally follow up. The hardest step in the sales process is handling resistance. Many sales representatives struggle with this step because the sales rep handles resistance personally, they don’t know the answers, and it is an