Sales Ethics
What are they and how can they be better Followed?
To fully understand the nature of the question posed one must know the meaning of ethics. Webster’s dictionary defines ethics as the philosophical study of the moral value of human conduct and of the rules and principles that ought to govern it; moral philosophy, the moral fitness of a decision, course of action, etc. Basically, I believe ethics is how one makes a decision according to the social norm that surrounds him. The social norm includes not only the culture but the laws and standard procedures of the environment. These laws and norms must be fully understood before one can understand the ethical significance of one’s decision.
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If a frog is thrown into a pot of boiling water, the frog will kick, struggle, and fight to get out of the water. If a frog is put in a pot of room-temperature water and the heat is slowly turned up, you end up with frog soup. The frog will not even know what hit him. Workplace ethics are as invisible in submersion in organizational culture as the frog in gradually boiled water. When the corrosion finally grows to the avalanche that Enron saw, it often grabs everyone by surprise-just like the frog that finds he's boiled. (Ross, William; Robertson, Diana, 2003)
Why does this happen? Why don’t salesmen just record what they have actually done instead of doctoring books or changing orders? For one a lot of pressure is put on salesmen. Foremost among the firm's agents who manage the economic and ethical boundaries with the firm's customers are its salespeople. Most firms selling to organizational customers and many firms selling "big ticket" consumer products rely on their sales force to connect to the customer and the market. In such cases, the salesperson represents the firm to most, if not all, of its downstream stakeholders: customers, channel members, and even competitors. As the primary boundary spanner between the firm and its customers, the salesperson faces a constant barrage of decision-making about ethical issues. (Meyer, Charlene, 2003) A lot of pressure is put on sales people. They have
According to Merriam-Webster, ethics is defined as an area of study that deals with ideas about what is good and bad behavior. Some would argue that definition is rather vague. A more complete understanding of ethics would suggest that it is more than just an area of study but rather a way of life; moral principles that govern a person's or group's behavior. If one is ethical and has good moral standards, it is usually seen in that person. Simply put, ethics could be considered the standards of behavior as to which society accepts.
First, it is important to define ethics and how its components play an extensive role in our society. The term ethics is defined as “Moral principles that govern a person 's behaviour or the conducting of an activity.” (Oxford); ethical decisions are the ones that per se determine whether or not murder is wrong. Likewise, ethics consists of different ramifications and perspectives from many philosophers. Moreover,
2. Laws must be static and unyielding in order to provide stability for a society.
According to the New Oxford American Dictionary, ethics is defined as “moral principles that govern a person’s or group’s behavior.” Therefore, in an ideal world, ethics should play the ultimate role when making a decision. If ethics are the principles which guides one’s behavior then, ideally, all decisions should be made entirely based on ethics. Unfortunately, such is not always the case.
Ethics by definition is a system of moral principle. These principles affect how people make decisions and the choices they make in their lives. Ethics shape the way we live and what we do through our choices. All of us make ethical decisions on a daily basis which inform who we are and our morals.
Ethics and moral obligations are issues we all encounter at one time or another. In the professional setting, all people should act in a manner that would uphold the good of society. To be ethical, one has to determine their obligations, moral ideas, and moral philosophy (Boatright, p. 19, 2009). The case analysis involving Jacob Franklin was a perfect example of how an individual can face the dilemma of doing what is right or wrong. Businesses have their own code of ethics, and the employees within the business have to determine whether or not they will follow the company’s code of conduct. I will discuss several ethical issues in the case analysis including; failure to report information, remaining silent regarding faulty equipment,
What are ethics? The connotation of ‘ethics’ is challenging to explain and is perceived as a set of rules we should strive to live by. It According to Ghillyer (2010), ethics is the study of how people try to live their life according to a standard of ‘right’ or ‘wrong’.
June’s auto sales figures came out today and for people taking an extended four-day weekend to celebrate America’s Independence Day, poolside chatter may have silenced the news.
Ethics-is the study of the basic values of a community; moral principles that govern a person’s or groups behavior. Through the study of ethics we learn to understand what is expected of us behaviorally and why it is expected of us. We also learn rules of behavior based upon ideas about what is morally good and bad.
Ethics are an intrinsic and inherent set of values and guidelines which assist in establishing right from wrong. Ethics can also be described as a personal code of conduct or a code of conduct established by one’s workplace or even the law. Not only can ethics be an innate part of us, ethics can be learned and observed from our families, our society, and our workplace. The best way to further discuss ethics is to look at the following example.
Next month you are going to be hired to the position of sales director (CSO) at IT Company. At the moment you work in telecommunications. Your new company is offering professional solutions for computer and networking systems, business solutions, support and consultancy. You are in B2B environment. Your clients are from Telecommunications, Finance, Manufacturing, Energy suppliers and Retail. You have 50 people in sales throughout the Adriatic region. How are you going to analyze current sales management practice in your new company (which areas will you check, what questions will you ask, list of priorities)?
Nestlé, the world's largest food and nutrition company, has been providing customers with a wide variety of food and beverage categories. Nescafé, Milo, Perrier, and Häagen-Dazs are all popular brands listed in its numerous production categories.
Ethics is the branch of philosophy that deals with the principles correlated to human behavior concerning the rightness and wrongness of specific conduct, and to the good and bad that influences and ends those actions (Ditonary.com, 2011). In other words, ethics is the choice people effect in regards to a decision they need to achieve. Without ethics directing the choice an individual makes, moral preferences of what should or should not be done becomes irrelevant. While ethical decisions are made every day there are two different regions in which these choices are made.
The literature being studied is an article written by Hellen O’ Sullivan, the Director of Scientific Methods Australia. The article entitled “Business ethics are set to set to stage a comeback” was published on the 75th page of The Australian Financial Review on the 6th February 1990.
Ethics is defined as moral principles of conduct, which people usually agree with. Unlike in law there is no punishment involved in ethical values, if you don't follow according with the standards. There are many things that influence ethical behaviour. These can be personal reflection, religious beliefs, culture, experiences and family influences. If broadly speaking, ethics is the science or study of the morality of how humans act through the medium of natural reason.