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Ruby Tuesday, Inc.: Company Analysis

Decent Essays

Ruby Tuesday Inc. provides both physical good and services because it’s in the restaurant business. The type of product they produce is both physical goods and service, and according to Basic Marketing textbook, product is described “as potential customer satisfaction or benefits” (pg. 199). How they delivered their product was through branding, packaging, target markets, and product positioning.
Branding
According to the Annual Report 2014, Ruby Tuesday, Inc. is the official trademark that is protected by the United States Patent and Trademark Office. Therefore, Ruby Tuesday, Inc. is licensed “to use all such trade and service marks from our affiliates, including the right to sub-license the related trade and service mark” (p. 8), such as Ruby Tuesday and Lime Fresh Mexican Grill.
The brand is transforming to be “more energetic, affordable, and broadly appealing” (Annual Report, 2014, p. 26) to various customers by improving the “menu, service, atmosphere, and communication” (Annual Report, 2014, p. 5). With “innovation and …show more content…

By adding “new music soundscapes and lighting” (Annual Report, 2014, p. 5) with a “strong restaurant-level teams [that] focus on high performance standards, advanced training, and a rigorous selection process in order to focus on high quality food and service” (Annual Report, 2014, p. 5), creates “a fun and energetic” (Annual Report, 2014, p. 5) feeling to the place. However, in order for the customers to understand the ambience, Ruby Tuesday Inc. communicated to customers by advertising. Before newspapers, mails, emails, and coupons were used to grab the customers’ attention. But it wasn’t enough for customers to understand the brand concept of “a more casual, energetic, and approachable…dining experience” (Annual Report 2014, p. 5). So, Ruby Tuesday started communicating to customers through television commercials, so they can have a valuable understanding of the brand.

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