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Red Roof Plus Bw1 Case

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Background The Red Roof Plus BWI Airport is an economy lodging establishment located in Linthicum Heights, Maryland. The organization is part of a chain of Red Roof Inc. The corporate headquarters is in Hilliard, Ohio. In addition, the Red Roof Plus BWI Airport provides affordable accommodation for both domestic and international travelers along the eastern seaboard all year round. Its workforce comprises of employees of African- Americans, Hispanics, Caucasians, Asian and Africans of all ages and genders. The purpose of this paper is to identify and describe the organizational culture as well as the organizational climate of the Red Roof Plus BWI Airport from the perspective of a current employee. Specifically, the paper will address the core …show more content…

The hotel has a 100% guest satisfaction policy which entitles the customer not to pay for poor service. • Security of the property, the customers and the employees is another area of concern. The hotel is well lit and has security cameras around the property. • Providing the lowest prices in their hotel competition set is the hotel’s prevailing marketing strategy. • Employees are provided with both benefits and incentives other than the employee benefits mandated by state and federal labor laws. Consequently, employees can comprehensively manage their benefits such as Paid Time Off(PTO), W-2s, health insurance, life insurance, direct deposit etc. through the Ultipro payment system kiosk individually. • The environment is also a beneficiary of the hotel’s environmentally friendly programs aimed at reducing the use of chemical agents used in the upkeep of the hotel. • The hotel takes employee training and development seriously by offering safety, technical and professional training to all employees. Promotions from within are commonplace among other career …show more content…

• Employee feedback, just like the customers, is seen in a positive light and encouraged by the general manager to provide a context when addressing a multitude of employee related issues such as scheduling. • There is also a strict adherence to hotel procedures regulations. Similarly, state and federal laws are followed to ensure compliancy and protect the interests of the hotel and its customers. Employees are generally grateful that the hotel respects the laws which protect the working class. • Employees are empowered to make some managerial decisions. The two managers are not able to be at the hotel always. The empowerment offers the employees a degree of autonomy to operate consistently and effectively especially when extenuating circumstances such as unexpected influx of distressed passengers from the nearby BWI Airport. • Pets stay for free at the hotel. The pet or the combination of domesticated pets should weigh in at under sixty pounds to qualify. Additionally, the hotel offers complimentary treats for pets at the front desk, disposable pet waste bag dispensers and designated pet walking

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