Red Roof Plus Bw1 Case

Hotels need to hire and consult a professional attorney. At the same time, the GM, need to know some basic knowledge of this field.

The threat of new entrants in the hotel industry is relatively small compared to that of other business segments. In the hotel industry, a brand name is very important to drive business and therefore the large companies don’t have major threats of new competition. Companies that have been established like Starwood Hotels, Choice Hotels, International Hotels, Marriott Hotels, and Intercontinental Hotels have a very firm grip on their operations within the market. When looking at the profitability of hotel chains, you can see that it is drastically more beneficial to be a large hotel change than an individually operating

A subcommittee of the board of directors of Hampton Inns has made a bold proposal that customers be given a guarantee of “complete satisfaction or your night’s stay is free”. Employees will be permitted to make good on this guarantee without the approval of managers. But although the proposed guarantee would show great confidence in the hotels’ quality and would give Hampton Inns a competitive advantage, most of the hotel’s managers oppose the plan. Why would they not want to guarantee customer satisfaction? What are the possible customer reactions to such a guarantee? What controls can be introduced to reduce customer abuse?

The past several decades have seen a growing awareness in the hospitality industry regarding the environmental and social impacts of hotel development and operations – to the extent where sustainability issues have permeated nearly every aspect of the industry. This has been driven by multiple factors including owners’ and operators’ desire to reduce operational costs, changing investor attitudes toward the environment, increased regulatory focus on facility operations and development, and a

SAFETY – All employees will undergo safety training procedures during orientation. Maintenance shall ensure that all fire detection devices are in operating condition and are present in each guestroom as well as all common areas of the hotel. All monitoring devices will be checked quarterly and repaired or replaced as necessary. In addition to monitoring systems, a sprinkler system is installed in all common areas as well as guestrooms to provide the ultimate in guest safety. Exit notifications shall be posted at all stairwells and elevators with instructions on safety evacuation during an emergency. Guest will be notified in the event of an emergency by telephone as well as the sounding of the hotel alarm system. Throughout the hotel, fire extinguishers will be visible and easily accessible. Hotel staff will be responsible for assisting guest as well as notifying emergency personnel.

special attention should be given to maintain quality in the case of the Hotel and

Our motel will be different in the fact our fee is onetime, no matter how long they stay. There will be a dog bed and crate provided for our guest in their room. Water bowls will be places throughout our property and clean water will be replaced at least twice a day. Upon check in the guest will find wipes for the dog’s feet in their rooms and a dog treat left on the dog bed. Our guest will have access to a large fenced in dog park, doggie day care, and grooming services. No other pet friendly hotel in the area offers as much.

Looking specifically at the environmental side of things hotels can be quite wasteful and exhaust a lot of resources. In business’ using a lot of energy can be very expensive so, therefore. these business’ need to take that into account and find ways of decreasing the amount

Environmentalism has become a great concern in all sectors of business, evidenced by the recent jump in energy prices, and empirical data provided by several different environmental and scientific agencies. The Hotel industry is no different, in fact, it would benefit greatly from the recent push for all businesses and business sectors to "Go Green." Yet, the industry has long resisted the changes, and is only recently catching up to other industries that have converted their operations to have greener strategies.

Good staff will leave a great impression towards customer especially in hotel mangement department. Our priority is our customers and meeting up their expectations, desire, other than serve them. Consequently, it creates challenges for our resort in maintaining high levels of service, awareness of customer expectations and improvement in services and facillities. Customer satisfaction is the leading criterion for determining the quality of the product/service that is actually delivered to customers by the accompanying servicing (Vavra, 1997). In a simple word , customer satisfaction is important for corporate survival. It costs about five times as much in time, money and resources to attract a new customer as it does to retain an existing customer (Naumann, 1995). A lot of complaint regarding this matter, as example there is no follow up from customer services and reception. Based on booking.com , agoda.com and tripadvisor.com complaints are mostly about our less skillful staff which slow respond, service, unfriendly and some of the staff does not smile towards the customer. Since there is a lot of our customer came from other country, communication skills become quite a big problem. Accoding to the reviews, they need to explain for few times to get our staff understand and it seems to be kind of bothering and annoying. Some of the review written state our staff as

Safety needs: Once physiological needs have been met, then they seek for safety and security. In hotel staff would want their belonging and themselves to be secured and safe.

Service is the most important aspect when it comes to handling a hotel. A hotel’s main objective is to provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business, the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future.

9:00 to 10:00, the hotel standards will be explain such as values, visions and history moreover a review of the policies and procedures of the establishments will be explained such as in case of fire what is the procedure and also the expectation of the hotel from the employees.

Many hotels utilize sustainability as a strategy setting for operations, and as a critical success factor (Boerner, 2010). A company become more sustainable by evaluating the positive and negative environmental, economic, and socio cultural impacts on hospitality industry and helps the operation to be in profit and minimize waste or harmful aspects. Environmental certification program for hotels Provides technical guidance. Participating facilities area warded between 1and5 Green Keys depending on loyalty to criteria (LRA Worldwide,

The idea of staying in luxury hotels or resorts is always exciting, especially if it is your first time. Unlike inns and budget hotels, staff that speaks several languages, 24 hours room service, secured parking, excellent food and spa are just some of the main features that you can expect and that every luxury hotel should have.