Background The Red Roof Plus BWI Airport is an economy lodging establishment located in Linthicum Heights, Maryland. The organization is part of a chain of Red Roof Inc. The corporate headquarters is in Hilliard, Ohio. In addition, the Red Roof Plus BWI Airport provides affordable accommodation for both domestic and international travelers along the eastern seaboard all year round. Its workforce comprises of employees of African- Americans, Hispanics, Caucasians, Asian and Africans of all ages and genders. The purpose of this paper is to identify and describe the organizational culture as well as the organizational climate of the Red Roof Plus BWI Airport from the perspective of a current employee. Specifically, the paper will address the core …show more content…
The hotel has a 100% guest satisfaction policy which entitles the customer not to pay for poor service. • Security of the property, the customers and the employees is another area of concern. The hotel is well lit and has security cameras around the property. • Providing the lowest prices in their hotel competition set is the hotel’s prevailing marketing strategy. • Employees are provided with both benefits and incentives other than the employee benefits mandated by state and federal labor laws. Consequently, employees can comprehensively manage their benefits such as Paid Time Off(PTO), W-2s, health insurance, life insurance, direct deposit etc. through the Ultipro payment system kiosk individually. • The environment is also a beneficiary of the hotel’s environmentally friendly programs aimed at reducing the use of chemical agents used in the upkeep of the hotel. • The hotel takes employee training and development seriously by offering safety, technical and professional training to all employees. Promotions from within are commonplace among other career …show more content…
• Employee feedback, just like the customers, is seen in a positive light and encouraged by the general manager to provide a context when addressing a multitude of employee related issues such as scheduling. • There is also a strict adherence to hotel procedures regulations. Similarly, state and federal laws are followed to ensure compliancy and protect the interests of the hotel and its customers. Employees are generally grateful that the hotel respects the laws which protect the working class. • Employees are empowered to make some managerial decisions. The two managers are not able to be at the hotel always. The empowerment offers the employees a degree of autonomy to operate consistently and effectively especially when extenuating circumstances such as unexpected influx of distressed passengers from the nearby BWI Airport. • Pets stay for free at the hotel. The pet or the combination of domesticated pets should weigh in at under sixty pounds to qualify. Additionally, the hotel offers complimentary treats for pets at the front desk, disposable pet waste bag dispensers and designated pet walking
Hotels need to hire and consult a professional attorney. At the same time, the GM, need to know some basic knowledge of this field.
The threat of new entrants in the hotel industry is relatively small compared to that of other business segments. In the hotel industry, a brand name is very important to drive business and therefore the large companies don’t have major threats of new competition. Companies that have been established like Starwood Hotels, Choice Hotels, International Hotels, Marriott Hotels, and Intercontinental Hotels have a very firm grip on their operations within the market. When looking at the profitability of hotel chains, you can see that it is drastically more beneficial to be a large hotel change than an individually operating
A subcommittee of the board of directors of Hampton Inns has made a bold proposal that customers be given a guarantee of “complete satisfaction or your night’s stay is free”. Employees will be permitted to make good on this guarantee without the approval of managers. But although the proposed guarantee would show great confidence in the hotels’ quality and would give Hampton Inns a competitive advantage, most of the hotel’s managers oppose the plan. Why would they not want to guarantee customer satisfaction? What are the possible customer reactions to such a guarantee? What controls can be introduced to reduce customer abuse?
The past several decades have seen a growing awareness in the hospitality industry regarding the environmental and social impacts of hotel development and operations – to the extent where sustainability issues have permeated nearly every aspect of the industry. This has been driven by multiple factors including owners’ and operators’ desire to reduce operational costs, changing investor attitudes toward the environment, increased regulatory focus on facility operations and development, and a
SAFETY – All employees will undergo safety training procedures during orientation. Maintenance shall ensure that all fire detection devices are in operating condition and are present in each guestroom as well as all common areas of the hotel. All monitoring devices will be checked quarterly and repaired or replaced as necessary. In addition to monitoring systems, a sprinkler system is installed in all common areas as well as guestrooms to provide the ultimate in guest safety. Exit notifications shall be posted at all stairwells and elevators with instructions on safety evacuation during an emergency. Guest will be notified in the event of an emergency by telephone as well as the sounding of the hotel alarm system. Throughout the hotel, fire extinguishers will be visible and easily accessible. Hotel staff will be responsible for assisting guest as well as notifying emergency personnel.
special attention should be given to maintain quality in the case of the Hotel and
Our motel will be different in the fact our fee is onetime, no matter how long they stay. There will be a dog bed and crate provided for our guest in their room. Water bowls will be places throughout our property and clean water will be replaced at least twice a day. Upon check in the guest will find wipes for the dog’s feet in their rooms and a dog treat left on the dog bed. Our guest will have access to a large fenced in dog park, doggie day care, and grooming services. No other pet friendly hotel in the area offers as much.
Looking specifically at the environmental side of things hotels can be quite wasteful and exhaust a lot of resources. In business’ using a lot of energy can be very expensive so, therefore. these business’ need to take that into account and find ways of decreasing the amount
Therefore, we could proudly sustain as 5 stars hotel that provide a great services and facillities besides value for money. Below are problems that arise according to its severity.
Safety needs: Once physiological needs have been met, then they seek for safety and security. In hotel staff would want their belonging and themselves to be secured and safe.
We must look at other models and see what is necessary for daily operation of a hotel. Because the holetel isn 't 24 hour service all that will be required is a reception area for check in/out
9:00 to 10:00, the hotel standards will be explain such as values, visions and history moreover a review of the policies and procedures of the establishments will be explained such as in case of fire what is the procedure and also the expectation of the hotel from the employees.
* Manage hotels by human resource policies which encourage and reward individual and unified effort and achievement, provide training and personal development opportunities and create a working environment in which staff can feel a real sense of job involve
Limitations that occurred with this report are the sources. Some sources might not be creditable or up to the standards of the International College of Hotel Management. Another limitation is that some of the sources will be bias and not have enough knowledge and information for this report.
The idea of staying in luxury hotels or resorts is always exciting, especially if it is your first time. Unlike inns and budget hotels, staff that speaks several languages, 24 hours room service, secured parking, excellent food and spa are just some of the main features that you can expect and that every luxury hotel should have.