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Principles of Management (Case Study)

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Help Desk at AMPA Case Student: Student Number: Tutor: Workshop Time: Due Date: Contents Contents 2 1.0 Analysis Using Motivation Theories 1 1.1 Equity Theory 1 1.2 Expectancy Theory 2 2.0 Criticisms of the Management Functions 3 3.0 Main Problems Defined 4 4.0 References 5 5.0 Appendices 7 5.1 Appendix 1: SWOT Analysis 7 1.0 Analysis Using Motivation Theories 1.1 Equity Theory The Equity Theory states that people assess how fairly they have been treated according to two key factors: outcomes and inputs. (Batemen, Snell, 2007) In this case study, Brian is an employee of AMPA and is appointed as the unofficial Help Desk coordinator, however it is clear that there seems to be a lot of inequity in the workplace. Brian was …show more content…

In relation to the case study, when new and young employees were hired they were not familiar about the usage of the new system and this lead to a decline in AMPA’s performance level. Mondy (2008) mentions that managers are responsible for training and recruiting subordinates in order for them to perform and excel in their job. As the direct line manager, Trevor did not make an effort to train the new employees on how to use the new system. 2.4 CONTROLLING Control is important as managers monitor and compare desired results with actual results in order to take the necessary action to keep things on track (Kreitner 1995) Trevor in this case has not been expressing qualities of a good manager, as probationary staff would not have been given permanent jobs by him. If Trevor had monitored his surroundings, he would have realised that his senior staff was more than capable to use the new system if trained. This is true as managers are encouraged to keep and train skilled staff for new projects instead of employing others (Donnelly et al 1998) 3.0 Main Problems Defined |Primary Problems |Secondary Problems | |Lack of Management Skills |Decline in AMPA performance | |Poor Salary and Wages |High Turnover in

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