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Personal Narrative-Strength Training

Decent Essays

I had Gwen go into meeting as soon as she completed fit training. I gave her he weekly scorecard sheet and praised her for a wonderful FBC completion percentage. I had a made a note on there about that and also notated that she also needed to continue working hard on her DPO and add-on sales.
I then gave Gwen her take a peek from the prior week. Her talk time average was 8:19 and her ACW average was 0:06. When she saw this she stated she was trying. I said yes, but we have to get it down. I then asked her what else I could do to help get her time down. I explained that there were going to be days that she worked that my coaching time did not allow me to meet with her. I explained I had specially asked to coach extra time in order to meet with her. She said she didn’t know. I reminded her Cheryl , myself, and Chelsea prior to her departure had all met with her, we had y-corded with her, and we’ve sent emails to her and there has been no improvement.
We discussed that she had emailed her survey numbers to Cheryl and me which she had commented that they “were not too shabby”. I …show more content…

I stated this was the reason for many long pauses on the phone and asked why she wrote them all down when she had the items in the system and online. She replied that it was because she would forget. I told her she shouldn’t forget it if she has the item in two other places. When it was obvious she wanted to continue to write down as a crutch I presented, “Okay, what if you reversed the order you did this and you keyed the item in the system and online first in order to verify the item and at least comment about the item. This would cut down on some of the long pauses that she would have in the calls. I stated that if she shaved off a few seconds here in each phone call that that would help greatly. She said she would try

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