P1 – Explain the Role of Effective Communication and Interpersonal Interaction in a Health and Social Care Context

Communication eases anxiety of the patients and eliminates more possibilities for mistakes, and lets each party know what is expected of them it also helps the care worker to communicate and use their skills to meets the service user’s rights and needs. In a care home, there are elderly people who may have speech difficulties, be hard of hearing, but the care worker should not use the effective communication skills too much because if the care worker speaks to one of the elderly which has hearing difficulties he must ensure he does not speak to loud as the elderly person may feel intimidated and may feel that the care worker is

There are two main contexts in which we communicate; formal and informal. In the context of communicating formally we communicate using; Standard English, correct grammar, corrects posture, eye contact and good pronunciation. We often communicate formally when communicating with someone of a higher authority; this shows that you respect their higher position; this is more likely to be in a formal setting such as a work place or educational establishment. However when communicating informally we use different skills such as; use of slang (informal English), more relaxed posture and general chit chat. We often communicate informally when communicating with someone who is familiar e.g. a friend. This is more likely to be in an informal and relaxed setting such as in the playground or in town.

P4 Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.

Informal communication is good way of communication as it can make a individual more relaxed and effective as it’s more easier and complex for the person to interact, as they don’t have to worry about being proper and correct.

AnswersSome things stop communication being as effective as it could be. There are communication barriers within a health & social care environment and it is important to understand them so you can overcome them. It is very important to be able to communicate effectively in a health & social care setting. A service user will not be able to take part in a discussion about their care or planning their future if they do not understand what is being said. Equally, I cannot help if I cannot find a way to understand what the service user is trying to ask for. There are many factors that affect communication. They are:Sensory Deprivation:When someone cannot receive or pass on information because they

People communicate for many different reasons. They can consist of portraying emotions, pain or opinions. Communication between colleagues is essential to the continuity of care for the service user, and the staffs are aware of the current needs of the service user. Communicating can resolve conflict, avoid cultural misunderstandings, solve problems & develop good relations with others.

Communication between professions and service users help minimise abuse, as written and oral communications reduce abuse it helps improve the bond between the service user and the care worker. Reports made should be kept and information from service users should be dealt with in confidence, because if the information of the service user is under covered it could mean that they will be facing abuse. For example; if the service user is receiving abuse from a person but they are hearing impaired and can only communicate using sign language, then it will be best if the care worker knew how to talk in sign language as the service user may only feel

Communication is usually taken for granted in our every day to day living as we use it without thought. Good communication skills are needed in the workplace and especially with nursing staff to and from patients when giving first hand care. Good or bad communication can make there experience within the health care setting a positive or negative one and can leave a lasting impression. A good health care provider can use there communication skills to put a patient at ease with a few comforting words or gestures, a lack of positive communication in the health care setting could leave the patient feeling neglected, ignored and not valued as a patient.

The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.

Unit 1- D1: Explain how communication skills can be used in health or care environment in effective communication

As a care assistant effective communication is a vital skill in the workplace, on an everyday basis. I use all of these below to help promote and ensure the wellbeing of all service users and my colleagues.

D1, evaluate strategies used in health and social care to overcome barriers to effective communication and interpersonal interactions.

P3 explain factors that may influence communication and interpersonal interactions in Health and Social Care Environments

Healthcare professionals are trained in various areas of the medical field, relatively intensely; however, tend to not be thoroughly trained in the areas of patient communication. As the front line of patient care and communication, how a nurse deals with a patient can set the entire tone of their visit and experience. Even in situations where there are no clear answers to patients’ complaints, the professional must maintain a tone of understanding, concern, and tenderness. Appropriate patient communication, both verbal and non-verbal, is an extremely important part of a nurses training. This subject is an area of interest to me because I will be a nurse in the healthcare industry and desire to provide an all-encompassing care to my patients. Understanding how to handle patients who experience unexplainable physical symptoms, knowing what hinders communication, and using proper body language are all things that need to be evaluated when working in the healthcare field.

care. Casual discussions reassure the person that they are cared about and are being put at the center of their own care (IHC, 2011). Communication allows patients to realize you see them as an individual and helps build relationships beyond basic care. This paper will give an overview of my experience with the communication process in a clinical setting and will uncover the benefits of breaking down the communication barrier between health professionals and their patients.