Organizational Behaviour- Case Study Zain Nigeria

An organizational structure is a framework set for certain activities at the work place like coordination of activities, supervision of employees and task allocation to be organised (Mills, 2005).

1. Introduction How does a need for Change affect Organizational Behaviour main features: Management concerns, Leadership style, conflict

There are many different types of structures any organisation can operate with depending on what their purpose is but, for this study, the following types of organisational structures will be discussed: the flat structure, the tall

Organization can be define as set of activities that will reflect achievement of company. Organization structure also allow allocation of resources where people can engage such exchange news, values depending its objectives.

Classical organization theory evolved during the first half of this century. It represents the merger of scientific management, bureaucratic theory, and administrative theory.

3. The early focus of the systematic study of management was on physical working conditions, principles of administration, and principles of industrial engineering.

An organizational structure is the outline of a company’s framework and guidelines for managing business operations. An organization 's structure and its degree of centralization or decentralization depend on a number of factors, including the size of the organization and its geographic dispersion. In a very large and diversified organization, it is unlikely that a handful of people will possess all the resources to achieve all goals and objectives of the enterprise. As a result, it becomes impractical to concentrate power and decision-making authority at the top. Similarly in a geographically-dispersed organization, a centralized approach will not be the most efficient, as the people with the most authority will be unable to directly supervise operations on a day-to-day basis.

1- The organizational structure which includes the whole hierarchy and the employees of the company

The study of Organizational Behavior (OB) is related to individuals, group of people working together in teams. The study becomes more challenging when situational factors interact. No two individuals are likely to behave in the same manner in a particular work situation. It is the predictability of a manager about the expected behavior of an individual. There are no absolutes in human behavior. It is the human factor that is contributory to the productivity hence the study of human behavior is important. Great importance therefore must be attached to the study.

There was a coordination and collaboration among all departments in the organization that resulted in faster accomplishment of tasks. Also, the goals of the organization were clear for the employees and they were always stressed by their managers.

Organization (company infrastructure), Human Resources, Technology and Purchasing, supported the primary activities and ensure the effectiveness and efficiency of those activities.

The organization has a bureaucratic structure. Roles are hierarchically arranged with a single chain of command from top to bottom of the organization (Senior, & Fleming, 2006, p.74). Duties are carried out impersonally in conformity with defined rules. O&T Co. follows the hierarchy principle and separation of members in the different subgroups. Also, centralization and traditionalism are common structures within the company. The number of procedures understood is less than the number of written ones (Senior, & Fleming, 2006, p.73).

This requires extensive product, policy and procedure knowledge and skill to communicate effectively with the clients. They also require the knowledge and skill to identify specialised client needs and to operate tools that enables performance efficiency and effectiveness.

Organizational structure defines how the tasks are to be divided, coordinated and grouped in organizations. By structure, it means how the leadership is to be chosen, how decisions are to be made and how the members are to be accepted.

Organizational structure is a system that consists of explicit and implicit institutional rules and policies designed to outline how various work roles and responsibilities are delegated, controlled and coordinated. (Investopedia, 2017) , It determines the guidelines of activities such as task distribution, coordination, and supervision to reach and achieve organizational objectives. The organization can be structured in various ways, depending on its objectives.