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Novitex Enterprise Solutions Essay

Satisfactory Essays

Novitex Enterprise Solutions
August 2009 to June 2014- Client Service Associate (CSA) Team Lead, 200 West Street, New York, NY 10282
 Coordinate, Administer, and Maintain fiscal outcomes to keep required financial records to a current day-to-day status. Ex: Understand guideline standards, contract, and scope of service.
 Provide (Supervise) communication to 30+ CSA to ensure operational and quality service standards were exceeded. Ex: Switchboard, customer satisfaction, policies, procedures, and multiple projects at once.
 Guide and Balance incoming/departing workload for CSA to minimize rework. Ex: Cross-train coworkers or activities to highest level of care. (mail services, printing, shipping, receiving, and archive records ) March

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