Quality Management Case Study (Assignment 1)
CE00783-M : Quality & Project Management for Technology
JAYASOORIYA, SAVEEN MANILKA BANDARA
Reg. No: 09003656 th Date: 26 April 2010
Tutor: Dave Link
Faculty of Computer Engineering and Technology K215 Beacon Building Staffordshire University
CE00783-M
Quality Management Case Study (Assignment 1)
CONTENTS 1. Introduction
1.1 Total Quality Management 1.2 Aims and Objectives
2. Background
2.1 Organization 2.2 Product 2.3 Production process
3. Problems and Causes
3.1 Problems in Production process
3.1.1 3.1.2 3.1.3 3.1.4 3.1.5 Precision jointing Component assembly Adhesive applicators Component subassembly Painting
3.2 Quality Costs 3.3 Problems with employees
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All staff members do possess the membership of National Union of Robot Constructors i.e. NURC. The organization chart of JEEVES PLC is shown in Figure 1.
Figure 1: Organization Chart
2.2 PRODUCT
JEEVES PLC manufactures domestic robots as shown in Figure 2. These robots are capable of doing household work that cannot be performed by an ordinary human. These robots resemble human appearance and are designed to be more effective and robust.
Staffordshire University 09003656
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CE00783-M
Quality Management Case Study (Assignment 1)
Figure 2: Product of JEEVES PLC These robots are made of light alloy comprising with sensors to avoid bumping into objects and move and do their work as humans. Voice recognition is a key feature of this product. These are programmed to recognize voice as the user could do his/her task simply by a voice command. These are made more user friendly as they are equipped with speaking abilities which would make it easy for the user to read error messages and feedback given by the robot without referring to conventional error codes and manuals. This product is made versatile to perform various duties and hence various software programmes are also offered to the user along with the product for the initial price.
2.3 PRODUCTION PROCESS
The total production process is completed within 4 to 5 weeks. In the first week the orders are received from the
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