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Evaluating The Strengths Of Bria's Case

Satisfactory Essays

Strengths: Bria greets the client in a polite and a professional tone. She does a good job guiding the client through the login process with her bank and making sure the bank statements were uploaded. Inch: Concluding the call- Although Bria inquired if there were any further questions, she abruptly ended the call without officially letting the client and TM know she would drop off. Consider officially informing that you are dropping off the client and end the call politely with a well wish. ( Thank you for calling.)

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