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Ethical Dilemma In Care

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Pat should have taken the time to show more empathy towards Mr. Sanchez when he was looking for help. Pat was more concerned about getting to the party, she just brushed off Mr. Sanchez. If Pat would have taken the time to get the interpreter before he left for the evening, Mr. Sanchez would have been able to make clear his medical need instead of having to make an emergency return trip. Pat could have easily stopped this from occurring if she was more patient centered care driven. Ethical dilemmas call for the professional, to be guided by the objective of a gentle reaction, Doherty& Purtilo (2016). Despite the fact that his wheezing concerned her, she was anxious to leave work that Friday evening so as to keep her responsibility to serve …show more content…

Clearly from the way that Mr. Sanchez was treated could either turn into a time where management steps up and inform Pat that she is to provide optimum services to all patients or seek different employment or say nothing and this kind of behavior is suddenly the new normal. If ethical standards did not exist the business of healthcare would not exist. In my opinion the foreshadow of Pat Jonson and Mr. Sanchez could easily be the example of the beginning of the end of customer service in healthcare. Word does travel, in any language. Mr. Sanchez can easily tell his fellow workers not to go to the facility where Pat works because you will be treated like you are not a person. You would be disrespected and made to feel like you are being a bother. Pat would feel like since Mr. Sanchez stopped coming and that would ease her mind from not having to get a translator and not have to even deal with Mr. Sanchez because it takes too much time anyway to get him even past the front desk without someone having to google what he says if the translator is not available. Meanwhile she is focused on gaining more ground in the facility and will not feel bad at all because Mr. Sanchez did not

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