Disaster Recovery Plan

• Technical support – For all aspect of IT emergency problems. They can restore the entire system or individual aspects or elements.

The entering of data is an important part of the computer operator’s daily routine. Computer operators may also have to take calls from customers complaining of computer system issues. The computer operator will diagnose the problem and then walk the individual through how to fix the situation. Should further help be needed, the computer operator will contact the necessary parties or advise the customer how to do so on their own.

• IT System recovery procedures (i.e., mission critical IT systems, applications, and data, VoIP /

The Data recovery document should be refined to include the priority of data restoration when all business functions have been compromised

Although both the servers and the computers are combined and configured by the operations team, they both have unique features that require different skill sets. Because of this, different operations team members may be necessary to fully configure the system to mission requirements. In addition, having the operations team configure the computers and servers will prevent the maintenance team from misconfiguring the equipment and possibly causing a loss of recording capability once the system is

• Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.

Directly receiving directions from the Incident Commander as well as reporting to the Command Staff are sections that oversee, plan, and assemble the necessary resources to carry out the Incident Action Plan passed down from the Command Staff. The Operations Section is managed by the Operations Section Chief who oversees all tactical operations at the incident. Deputies can then be appointed underneath the Operations Section Chief to control different Branches of operations in order to keep the span of control in scale. Ideally one individual should only control five other individuals on scene. As resources grow, the span of control can be reduced through the implementation of Divisions and Groups. Divisions can be used if the need arises to slit operations into geographical locations. This allows for the Operations Section Chief to pass on vital information to crews in a specific location. These divisions may simply be a quadrant of a structure, as well as a large area. It enables for all Divisions to communicate and work together, even through the use of different methods. Groups can then be implemented to further break down Divisions into smaller more manageable resources. In each geographical location, the ability to control law

Additionally, the preparation phase covers all fundamentals of an incident response plan, reports interaction among basics, and increases to emergency response planning at some point in the life of an incident in order to develop the necessary trust relationships that will be fully exercised during the stress of a real crisis. According to Whitman (2012) “The Disaster Recovery Plan Similar in structure to the IR plan, the DR plan provides detailed guidance in the event of a disaster. It is organized by the type or nature of the disaster, and specifies recovery procedures during and after each type of disaster. It also provides details on the roles and responsibilities of the people involved in the disaster recovery effort, and identifies the personnel and agencies that must be notified. Just as the IR plan must be tested, so must the DR plan, using the same testing mechanisms.” (P. 231). Many of the same principles of incident response apply to disaster recovery such as fundamentals must be clearly established, roles and responsibilities must be visibly outlined, someone must initiate the alert schedule and notify key personnel, someone must have the responsibility of the documentation of the disaster and only if it is possible, attempts must be made to moderate the impact of the disaster on the operations of the organization.

Every business and organization can experience a serious incident which can prevent it from continuing normal operations. This can happen any day at any time. The potential causes are many and varied: flood, explosion, computer malfunction, accident, grievous act... the list is endless.

Establishing the incident command system is first and foremost. The system establishes a common organizational structure that is conducive for different types of agencies as well as multiple jurisdictions to be able to effectively work together in response to the situation. The components of this system include the Incident Commander, who oversees all aspects of the disaster response, operations, planning, logistics and finance/administrative (Briggs & Twomey, 2003).

Disasters have become an inevitable part of businesses and organizations as well. They not only have a major effect on business and organizational continuity; they also result to an overhaul in organizational operational mechanisms (Awasthy, 2009). It is for this reason that many organizations and business resort to preparing business continuity plans and disaster recovery plans that will facilitate better disaster management in future. Effective disaster recovery plans are important to every business and organization (Thejendra, 2008).

Disaster Recovery Planning is the critical factor that can prevent headaches or nightmares experienced by an organization in times of disaster. Having a disaster recovery plan marks the difference between organizations that can successfully manage crises with minimal cost, effort and with maximum speed, and those organizations that cannot. By having back-up plans, not only for equipment and network recovery, but also detailed disaster recovery plans that precisely outline what steps each person involved in recovery efforts should undertake, an organization can improve their recovery time and minimize the disrupted time for their normal business functions. Thus it is essential that disaster recovery plans are carefully laid

Owning a business can have many stressors day to day. When starting a business there is a lot of planning and preparation involved. Many small businesses are owners who have put their own money into the business and look at it as an investment. Unfortunately with all the planning that goes into starting a business, one thing is often over looked. Most of the time the “what ifs”, are not part of the planning stage. One reason for this is that people do not like to think of the bad things that could or may happen. So with all the time and planning put into starting a business why not put some extra thought into a plan B if a disaster strikes? This plan B could be a business continuity plan or a disaster recovery plan. Business continuity plans are an essential part of the modern day business. There are so many potential disasters for small businesses that could seize the production or even close the business down for good. A recent study from Gartner Inc., found that “90% of companies that experience data loss go out of business within two years. It also found that 80% of company owners have not thought about how they would keep their businesses up and running if a data disaster occurs.” According to the Association of Records Managers and Administrators, “about 60 percent of businesses that experience a major disaster such as a fire close

Form of support is one of the important aspects in every organization. People in support team have responsible for helping, distributing, and maintaining the condition of computer and customer or user satisfaction including hardware, software, and multimedia resources. By helping students, and staff in the faculty about the correct way to use the technology, they also gives a one-to-one contact for end-user support. Support team provide offers for a wide range of services including help desk, call center, audiovisual distribution, manage computer labs, electronic hardware in the classrooms, and knowledge about technology. According to Bryan Ruby (2007), it is unlikely to find a single person in any modern office that could not be considered a user of IT. Most organizations nowadays provide services to their employees or user with some level of support for IT systems and the method used to provide the support from one company to another. On the other hand, user support function or on-to-one support include provide software and application help and troubleshoot to users, by installing, configure the software, and also the maintenance of existing application programs. One-to-one support also provide guide and manual to the user, give documentation help the new and updated application, organize user training, verify the software licensing, and install application regarding user security such as antivirus, malware security and firewall. According to Chris Mackey, the important

The team prioritized investments for disaster recovery initiatives, and in conjunction with business unit leaders, designed a tiered model highlighting recovery priorities. These priorities were validated with IT infrastructure leaders to help ensure alignment. As failover