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Creative Strategy in Direct and Interactive Marketing and Integrated Marketing Communications Instruction

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1.0 Executive Summary
An integrated marketing communications audit was performed on Dell Inc. The audit determined that Dell Inc. had successfully moved away from the mass media approach to marketing through the implementation of a direct marketing to the consumer strategy. The audit determined further that Dell Inc. could improve its marketing effort by building on the successful direct marketing to consumer program to develop and Integrated Marketing
Communications Plan. The elements of such a plan were recommended, and a plan for implementing the recommendations was provided.
2.0 Company Description
Dell Inc. is the global market leader in …show more content…

The current marketing communications situation at Dell Inc. focuses heavily on the direct marketing approach pioneered by the company in the PC market. The direct-sales model for computers applied by Dell Inc. focuses on the elimination of intermediate elements of the marketing channel to allow the Company to sell directly to end users. This approach has proved to be highly cost-effective for Dell Inc.
Dell Inc. 's marketing strategy is based on a build-to-order concept that lowers inventories, lower costs, and improves profits, while simultaneously boosting levels of customer satisfaction. Thus, the centerpiece of Dell Inc. 's current marketing strategy is direct marketing to the enduser.
The direct marketing program at Dell Inc. relies heavily on precise targeting and the use of direct mail advertising and email advertising. The direct marketing program at Dell
Inc. was among the first in the personal computer industry, and it has proved to be by far the most successful.
The precise targeting that is the key to the success of the direct marketing program at Dell
Inc. is based on two types of information. The first type of information is drawn from the
Company 's own customer records. The Company has achieved significant success in the sale of new models to the purchasers of its own earlier computer models.
Early in the 1990s, Dell Inc. extended its direct marketing program to Europe. The
Company 's direct marketing program in Europe was

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