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1.0 Executive Summary
An integrated marketing communications audit was performed on Dell Inc. The audit determined that Dell Inc. had successfully moved away from the mass media approach to marketing through the implementation of a direct marketing to the consumer strategy. The audit determined further that Dell Inc. could improve its marketing effort by building on the successful direct marketing to consumer program to develop and Integrated Marketing
Communications Plan. The elements of such a plan were recommended, and a plan for implementing the recommendations was provided.
2.0 Company Description
Dell Inc. is the global market leader in
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The current marketing communications situation at Dell Inc. focuses heavily on the direct marketing approach pioneered by the company in the PC market. The direct-sales model for computers applied by Dell Inc. focuses on the elimination of intermediate elements of the marketing channel to allow the Company to sell directly to end users. This approach has proved to be highly cost-effective for Dell Inc.
Dell Inc. 's marketing strategy is based on a build-to-order concept that lowers inventories, lower costs, and improves profits, while simultaneously boosting levels of customer satisfaction. Thus, the centerpiece of Dell Inc. 's current marketing strategy is direct marketing to the enduser.
The direct marketing program at Dell Inc. relies heavily on precise targeting and the use of direct mail advertising and email advertising. The direct marketing program at Dell
Inc. was among the first in the personal computer industry, and it has proved to be by far the most successful.
The precise targeting that is the key to the success of the direct marketing program at Dell
Inc. is based on two types of information. The first type of information is drawn from the
Company 's own customer records. The Company has achieved significant success in the sale of new models to the purchasers of its own earlier computer models.
Early in the 1990s, Dell Inc. extended its direct marketing program to Europe. The
Company 's direct marketing program in Europe was
This paper is intended to shine a light onto distribution channels, both direct and indirect, as well as, provide a better understanding of channel levels. It will also deal with the different channel organizations, including conventional, horizontal, vertical and multichannel marketing systems.
A Study on How Marketing Activities and Targeted Marketing can be used to the Benefit of a Company.
Describe the methods that will be used to sell and distribute the products or services
its first-ever Consumer marketing campaign, "You Can Tell It's Dell." "The Power To Do More"
Marketing channels are very important to both the manufacturer and the consumer. These channels are the way the manufacture releases their product to the consumer for purchasing. Manufactures can choose either a direct channel which is the means of selling customers or accepting orders from them. A sales force calls on customers and prospects to present information on products and persuade them to place orders. Retailer channel is the channel that manufacturers sell their goods directly to large retailers such as Amazon which then sell onto the final consumers. wholesaler channel typically buys and stores large quantities of several producers’ goods and then
Reaching the target audience is a major factor to achieving company strategic objectives. Marketers are key to the organization’s strategic planning especially as they sit down to align marketing objectives
Another component of an effective marketing plan is a distribution channel analysis. The path a product or service takes to reach the end consumer is referred to as a distribution channel, which can include wholesalers, retailers, distributors and the internet (Distribution Channel, 2013). A distribution channel analysis aids in the creation of a distribution strategy which will convey the company’s plan regarding the distribution of its products, determining whether to use a push or a pull strategy, and how that strategy fits the product, the target market, and overall marketing
A marketing channel is simply a path that flows from sellers to end-users (customers). Traditional brink and mortar marketing channels can include intermediaries such as manufacturers’ agents, wholesalers,
The company sells its products through two separate channels of distribution. Each is treated as a
“Marketing strategies can have a broad impact on the business in terms of instilling a marketing orientation among all those in the firm: the way of thinking or philosophy of the whole organization. However, marketing strategies can alternatively be seen as dealing only with the development of competitive advantages directly associated with the marketing function such as customer loyalty and distribution channel control. In the latter case, the domain is sometimes even further restricted by sole attention to the various element of the marketing mix rather than the more general issues of customer and channel relationships. There are two key
The company sells its products through two separate channels of distribution. Each is treated as a
To put the company's products to consumers can be sold through public distribution channels, direct channels, indirect channels.
Dell Computer Corporation was founded in 1984 by Michael Dell. From the early 1990s until the mid-2000s, Dell was ranked as a PC market leader relying on their distinctive marketing pattern “Direct Model” which undertook direct communication with customers and provided customized products. Recently, the PC industry is facing inconceivable worldwide competition, and Dell is gradually losing their competitive advantages by using its direct model in critical business segments. The company is facing shrinkage of growth, increasing competition, declining quality of customer service, and limitation of expansion. These issues have an enormous impact on Dell’s position as a technological giant in the PC industry.
This has proved to be a very successful tactic for companies in marketing. Marketing channels are also used by companies to reach their consumers. They use three types of marketing channels which are communications, distribution and service channels. Communications is important to get the company's message out to the public and this could be in many forms such as the radio, television, the internet, posters and the like. They also need to distribute their products to the consumer and this means they will need a physical location like a store, or be a wholesaler and have others retail your products for you and also sell your products on the internet. Service channels are needed to effect transactions with the consumers and these could be banks for credit card purchases and transportation companies such as UPS to deliver the products to homes and businesses.
The marketing channel(s) that will be used to distribute that product and the reason why these channels were selected