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Consumers Attitude Towards Green Practices in the Hotel Industry

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In this study, the first objective that being stated is to investigate consumer attitudes towards environmentally responsible or green practices in the hotel industry. Attitudes are how to set the thoughts or feelings about something. It is also an inclination or tendency to respond positively or negatively to a particular idea, object, person or situation. Referring to past paper, the consumer attitudes towards green practices are mostly positive where many of the survey in the past study show a good reaction when being asked about green or eco-friendly practice. According to Tierney, Hunt and Latkova (2011), consumer responded that it is essential that travel industry to become green as they believes that the children futures depends on …show more content…

In another study done by Rezai et al., (2013), also shows that, the perceptions of consumer in Malaysia also affected by the socio demographics factor such as age, income level, educational level, gender, race, geographical area and marital status. Consumers that have a higher educational level, high incomes, and gender are females, singles status and people living in the rural area are more aware and more positive perceptions towards green movement. Laroche et al., (2001) also found that women are more environmentally conscious than men and willing to pay premium for green hotel. It is showing that in the green movement, educational and understanding of the green concept is somewhat important in order to going green in Malaysia consumer. According to Deliotte (2008), a strong concern about sustainability comes from the millennial and they are willing to pay more for environmentally lodging. Moreover, Rezai et al., (2012), reports that majority of the Malaysian consumer believes that educational level is crucial in their perceptions towards green practice and most of them agreed it is helpful for them to buy green product if they were exposed to more green information. Ogbeide (2012), question in study, whether to reward or not for using the green hotel by preparing benefits such as discount or rewards point.

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