Essay on Communication in the Healthcare Industry

Communication is usually taken for granted in our every day to day living as we use it without thought. Good communication skills are needed in the workplace and especially with nursing staff to and from patients when giving first hand care. Good or bad communication can make there experience within the health care setting a positive or negative one and can leave a lasting impression. A good health care provider can use there communication skills to put a patient at ease with a few comforting words or gestures, a lack of positive communication in the health care setting could leave the patient feeling neglected, ignored and not valued as a patient.

Professional communication as defined by Crisp, Taylor, Douglas & Rebeiro, 2013, p194 includes the spoken and non-verbal forms of communication. When a nurse doesn’t communicate professionally with the patients, patients family and healthcare workers this can have an impact on the patients’ care, the nurses and the health outcomes for the patient (Robinson, F.P, 2010, p206). Unprofessional communication comes in the form of an unfriendly tone of voice, interrupting the patient when they are speaking or asking questions (Kourkouta & Papathanasiou, 2014 p66). Both of these are spoken forms of communication. Nonverbal cues are primarily about facial expressions. Interrupting and speaking

Verbal Communication referred to as word based communication. Verbal communication can be oral as well as written for example e-mails, letters. The health care practitioner always should use appropriate language when they are working with service users and their families, colleagues. Communication is being clear, friendly and pace is suit to listener is the key to effective communication and will help to form and maintain effective care relationship ( Rasheed, 2010).

This is an analysis of a taped interview between a nurse and a patient who is taking pre-employment medicals. The information given during the interview, including her name, Pink Cloud is fictitious because of the need of confidentiality. During the interview, objective and subjective data will be collected. The areas of communication focused on in the analysis are verbal, questioning and listening skills. Analysis will be made and later suggestions and recommendations will be made on how to make improvements in the future. To achieve this, direct quotations from the will be used to make references to the three theories being analysed and will be supported by the literature.

Professional Communication is a very important element in the foundation for a strong health care system. Communication can also serve as a basis for basic health care administered. Communication is not only the one tool in health care in which we can control, but also what helps prevent the derailment in patient-healthcare professional trust.. Types of model that can help express how important professional communication is within health care is the movie titled, The Doctor. There are various examples in this movie in which the importance of professional communication is portrayed and supports the argument, as well. These types of examples and supporting data can also be found in real life testimonies of what type of situations can result from lack of professional communication in the health care setting. Communication teaches the importance in human-to-human contact that some hospitals and health care setting may lack due to the certain personality type that is more attracted to the roles of doctors. Professional communication should remain at the forefront of bed side manner and proper etiquette in the health care field and setting.

The practice of nursing utilizes constant communication between nurses, patients, physicians, coworkers, and various other members of the healthcare team. It is clear that effective communication is vital in the provision of safe and effective nursing care. A long history of miscommunication-related medical errors has spurred research aimed toward improving communication and lessening consequent error. Research has identified various forms of communication structure acronyms that when used correctly, allows for a more organized and precise shift report. These acronyms include SBAR (Situation, Background, Assessment, and Recommendation, and SHARE (Standardize, Hardwire, Allow opportunities to ask questions, Reinforce, and Educate). In addition, studies have identified a more effective shift report location that enhances nurse-to-nurse as well as nurse-to-patient communication. Bedside reporting was explored and determined to be a very effective form of nursing report that increases overall patient safety and satisfaction. Communication improvement is a continuous focus within the healthcare arena and is vital in the provision of safe patient care.

“Extensive research has shown that no matter how knowledgeable a clinician might be, if he or she is not able to open good communication with the patient, he or she may be of no help” (Asnani, MR. 2009). Effective communication plays a big role in healthcare and contributes to the quality of patient care and teamwork.

communicating and also feel that it is important for nurses to talk to patients as

Communication is the activity of conveying information by exchanging ideas, feelings, intentions, attitudes, expectations, perceptions or commands (Nazarko, 2014) depending on the individual’s learned attitude, sociocultural background, context, past experiences, knowledge on the theme, and the capacity to relate with others (Saldaña, Alarcón, & Romero, 2015). In the profession of nursing, effective communication is fundamentally pertinent in implementing quality patient care and establishing a trusting, healthy nurse-patient relationship. Since nursing care is tailored to the individual patient and his or her needs, the method of communication utilized and most efficient for each patient may vary.

Communication is one of the basic survival skills of human and also a fundamental part of nursing. Effective communication would help to promote a positive nurse-client relationship which is crucial for the delivery of quality nursing care (Sheppard, 1993; McCabe 2003).

As a nursing student at the University of Miami, I am extremely thrilled to finish my degree and move on towards getting my certification as a Nurse Practitioner. When it comes to the medical field, I was always aware that it would not be an easy career path but I knew it would be worth it and was constantly reminded that by my family members who themselves are in the medical field. In addition, while communication is essential in all careers, it is exceedingly crucial in the career of nursing. Throughout the hospital, there are separate units in which the medical staff must be communicating effectively in order to have a smoothly operating hospital. With having a well-organized and structured hospital, this also decreases the risk of medical errors made by the lack of communication between nurses and physicians.

All nurses have a responsibility to safeguard and promote the utmost service to individual patients and clients (NMC 2004). All health care professional have to communicate responsibly. Thus a comprehensive knowledge of effective communication skill should be a fundamental requirement for all healthcare professionals.

The Department of Health (DH) (2010) agree with this and add that the communication can be written as well as face to face and state that it is a process between two individuals sharing meaningful information. According to Kourkouta and Papathsiou (2014) in order for communication to be effective, it must be clear and easy to understand, requiring the professional receiving the information to have an understanding of the service user and the experience communicated. O’Toole (2010) agrees and furthers this stating that the nurse must develop the core skill of not only understanding others but of also oneself.

The communication received at medical visits sets a standard for the next visit and so on. After a bad visit the patients can lose interest in going back to receive medical attention in times of need. Approximately 75% of the group surveyed conveyed that they were satisfied with the communication received from their medical staff even explained how great the staff cleared up confusion. One individual stated a different view criticizing a visit for the nurses "Not being personal and using only quick chit chat". From the surveys answered it can be presumed that most nursing communication is satisfying to patients. One in Three people surveyed had specific feeling of how communication in the nursing field should be changed by what they have

In nursing verbal communication is used on a daily basis. It is simply the transferring of in-formation through speech. When talking to patients, relatives or other staff members you are using verbal communication. In order for the needs of the patient to be met, effective com-munication needs to take place, both between the nurse and the patient but also the nurse and other members of the team. Nurses must ensure that what they say is clear, honest, accurate and suitable for the patients, age, personal beliefs, language, cultural, and they should also take into consideration the level of understanding. (Royal College of Nursing, 2015).