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What Are American Airlines Competitive Strategy

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Introduction In 1934, American Airlines, was founded and later incorporated in October of 1982. In 2013 American merged with US Airways. Together they serve more than 350 cities in over 50 countries and operate a fleet of approximately 900 aircraft. American Airlines is also members of oneworld alliance. The oneworld alliance group fly to more than 1,000 destinations around the world. In addition to their passenger service, American operates Air Cargo services. They are one of the few airlines carriers that operate both passenger and cargo services. American offers an AAdvantage frequent flyer program.
American vision is called Flight Plan 2020. Within the flight plan there are 5 tenets that American strive to achieve success. They are to invest wisely, earn customer loyalty, strengthen and defend our global network, be a good place for good people and fly profitably (Corporate Responsibility, 2015). By achieving success in the tenets American can stay profitable and obtain the respect and approval of the customer.
Customers/Competition/Substitutes/Suppliers.
All consumers are potential customers to American Airlines. American Airlines has had to compete with all airlines. Their top competitor is Delta. American measure themselves against Delta, United and Southwest when it comes to on-time arrivals, baggage and customer satisfaction. Customers are constantly looking for a deal so they use all avenues that are available to them when looking for the best airline

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