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9e Chapter 2 Test Essay

Satisfactory Essays

Chapter 2: Foundations of Quality Management

TRUE/FALSE

1. Deming laid out a “quality improvement program” for companies such as Ford, GM, and Procter & Gamble, when invited to work with them to improve their quality.

ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: The Deming Philosophy KEY: Bloom's: Knowledge

2. Unlike other management gurus and consultants, Deming defined and described quality precisely.

ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: The Deming Philosophy KEY: Bloom's: Knowledge

3. Deming stressed that the lowest levels of operational staff in an organization must assume the overriding responsibility for quality management.

ANS: F DIF: Difficulty: Moderate NAT: BUSPROG: …show more content…

Setting simple goals and targets is one of the practices that are used for implementing leadership as a quality management principle.

ANS: F DIF: Difficulty: Moderate NAT: BUSPROG: Analytic
TOP: A-Head: Principles, Practices, and Techniques of Quality Management
KEY: Bloom's: Knowledge

19. Variation in a production process increases capacity utilization.

ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: Variation and Statistical Thinking KEY: Bloom's: Knowledge

20. Variation in a production process makes it easier to find the root cause of the process issues.

ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: Variation and Statistical Thinking KEY: Bloom's: Knowledge

21. Common causes of variation in a production process are a result of the design of the product and production system.

ANS: T DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: Variation and Statistical Thinking KEY: Bloom's: Knowledge

22. Special causes of variation in a production process arise from internal sources that are inherent in the process.

ANS: F DIF: Difficulty: Moderate NAT: BUSPROG: Analytic
TOP: A-Head: Variation and Statistical Thinking KEY: Bloom's: Knowledge

23. A quality management system represents a specific implementation of quality concepts, standards, methods, and tools, and is unique to an organization.

ANS: T DIF: Difficulty: Easy

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