1. Understand why communication is important in the work setting
1.1 Identify different reasons why people communicate:
People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. To work with children and young people, communication plays a very important part to make sure that the best provision is created for all. There are many different reasons why people communicate. People communicate to share information and express a need. They communicate to learn new things and develop learning. People also communicate to discuss a situation, negotiate or make a point.
1.2 Explain how effective communication affects all aspects of own work
Communication is essential to all parts of work and is
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3.2 Demonstrate how to reduce barriers to communicate in different ways
Workers need to start with finding out why communication is not working before trying to improve communication skills. Workers should practice a new communication skill with a colleague or someone they trust before applying it in the work setting so they get more confident.
3.3 Demonstrate ways to check that communication has been understood
Active listening is the main key for understanding any kind of communication. Active listening means more than just hearing words. It means understanding what someone else is saying by making eye contact, body language and verbal responses.
Every worker should send their message using the right method preferred by the person they are communicating with and give feedback immediately whenever possible.
3.4 Identify sources of information and support or services to enable more effective communication
Line manager should be able to contact these services whenever they need them:
Translation services: This service can help with changing the written text from one language to another.
Interpreting services: This service can help with converting spoken language to another language.
Speech and language services: This service can support people who have had a stroke and have problems with their speech.
4. Be able to apply
In order for communication to be effective within a work setting it is essential to establish and sustain good relationships with a diverse range of people and agencies. Within a work setting, poor communication can lead to a number of factors, i.e. low moral, mistrust, anger, anxiety and isolation. If communication issues are not resolved
Ms. Headlee also emphasized the importance of active listening. As defined in our book, “Active listening is mindful, not mindless. It requires focused attention” (Rothwell 151) Being mindful means that you are conscious and aware of what the person is saying. That means that you are listening and ready to respond to what is being said. If you are actively listening you will be able to build onto the conversation by making comments, asking questions, and responding to what they are saying.
1.1 People communicate for many different reasons, it is mainly for understanding what is going on around them and to know what needs to be done. To be able to express their feeling's and say what they need and want. For reassurance when they are not sure of something. And to ask question's when needed, To socialize and get to know other people and the thing's they like, dis-like and their background history.
not understanding or being aware of an individual’s wishes, beliefs, needs, values and culture, not giving people time and space to speak, being in noisy or overcrowded spaces, sitting or standing too far away or too close invading peoples personal space and poor/bad/unwelcoming body language.
The different reasons people communicate are so that they can discuss and get a point across, to explain a situation or thought, to impart knowledge, discuss issues concerns and build relationships professional and personal.
Communication is a fundamental relationship building skill in the workplace. If people don’t communicate well they limit their ability to connect on any meaningful level. It’s important that I show respect to those I work with. Communications should be conducted in an appropriate, open, accurate and straightforward way. Workplace relationships become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same. There are many barriers to effective communication, the first barriers to check out are:
The workplace is an environment where more and more Americans are spending significant portions of their time. In fact, 25 million workers reported spending at least 49 hours a week at work, (Schabner, 2013). This means that having effective communication in the workplace is becoming increasingly important. Not just to improve business practices, but to improve the quality of both employer AND employee satisfaction. Effective interpersonal communication is the most important aspect in determining the success of workplace practices. Effective interpersonal communication includes practices such as honesty, clarity, and mutual respect.
Did you know that there is an effective way to communicate in any business? There are several ways to communicate with others. Mainly we speak to them face-to-face or over the phone either way you need to know the proper way to do so. You have customer service workers who are trained to be effective to customers if the service issues arise. “In dealing with customers, communication is essential, whether it is face-to-face, over the phone, via email or, increasingly, through online channels.” (Effective comm)
According to the Federal Emergency Management Agency, the average worker spends approximately 50 percent of his/her time communicating (Higuera, 2016). Communication is more than just conveying ideas and messages. Developing Clear communication skills and methods can help strengthen a company and contribute to the goals within
Active listening is a technique which the listener in the conversation will repeat the message they have heard back to the speaker, in order to gain confirmation that their understanding is correct. The idea is that in communication there are distractions; for example, in a conversation the parties' communication may be waiting for a pause in the conversation so that they can speak; this detracts from the attention they are paying to the speaker. Likewise, if one party to the conversation
Good communication is very important when working with children, young people, their families and carers. By being able to communicate effectively I am making sure that I am understood and understanding too. People, especially children respond well to positive communication, and by being able to communicate effectively with children I
Active listening is an attentive and interactive form of listening. One of the primary objectives of active listening is establishing and achieving empathy among all parties engaged in communication together. The words a person uses during communication are important, yet active listening includes listening to a person's words as well as interpreting and intuiting what a person feels and thinks. Active listening is a highly engaging activity. Active listening requires the person doing the listening to have a very keen awareness of all aspects of the communication. Active listening then is a sensory activity that challenges the listener to see, hear, sense, perceive, understand, feel, empathize, and reciprocate.
Communication is a cardinal tool for creating a lucrative business to business relationship. One of the ways I have displayed effective communication across all channels in my position with Domtar is by creating customer profile notebooks. I maintain a hard-copy version, as well as an electronic rendition on the server that I update regularly. Having thorough account information organized in a notebook has been conducive to increasing productivity and building rapport with the client. Furthermore, with handling such a sizable account, it is pertinent that I have specific customer notes where it is easily accessible to members of my team in my absence.
Active listening includes a variety of behaviors which communicate to the other that they are heard and understood, that the feelings which underlie the words are appreciated and accepted, and that regardless of what the individual says, thinks or feels, they are accepted as a person by the listener. Active listening demands that the receiver of the message put aside the belief that listening is easy and that it happens naturally and realize that effective listening is hard work. Good listening encourages the speaker, promotes trust and respect, improves relationships, and makes resolution of problems more likely. Good listeners are prepared to listen, show interest, keep an open mind, listen critically, resist distractions,
As a manager, the better you can communicate to your employees, the more efficient your workforce becomes.